In the loop: The organization of team-based communication in a patient-centered clinical collaboration system

JMIR Human Factors

Volumn 3, Issue 1, 2016, Pages

  Kurahashi, Allison M ^a   Weinstein, Peter B ^b   Jamieson, Trevor ^c,d,e   Stinson, Jennifer N ^f,g   Cafazzo, Joseph A ^b,h,i   Lokuge, Bhadra ^a   Morita, Plinio P ^b   Cohen, Eyal ^f,g,h,j   Rapoport, Adam ^e,f,g,k   Bezjak, Andrea ^e   Husain, Amna ^a,e  

^a MOUNT SINAI HOSPITAL   (Canada)

^b UNIVERSITY HEALTH NETWORK   (Canada)

^c ST MICHAEL'S HOSPITAL   (Canada)

^d WOMEN S COLLEGE HOSPITAL   (Canada)

^e UNIVERSITY OF TORONTO   (Canada)

^f HOSPITAL FOR SICK CHILDREN   (Canada)

^g UNIVERSITY OF TORONTO   (Canada)

^h UNIVERSITY OF TORONTO   (Canada)

ⁱ UNIVERSITY OF TORONTO   (Canada)

^j The Commonwealth Fund   (United States)

^k Paediatric Advanced Care Team   (Canada)

more..

Author keywords

Chronic disease; Collaborative care; Communication; Internet communication technologies; Internet communication tools; Patient engagement; Patient centered care

Indexed keywords

EID: 85015490361     PISSN: None     EISSN: 22929495     Source Type: Journal    
DOI: 10.2196/humanfactors.4996     Document Type: Article

References (58)

1. Stille CJ, Primack WA. Interspecialty communication: old problem, new hope? Arch Intern Med 2011 Jul 25;171(14):1300. [doi: 10.1001/archinternmed.2011.326] [Medline: 21788553]
2. Popovici I. Patient-centered perspectives of communication and handover between the emergency department and general internal medicine. Toronto, ON: University of Toronto; 2011. URL:https://tspace.library.utoronto.ca/handle/1807/31390 [accessed 2015-07-10] [WebCite Cache ID 6ZvI7N9U8]
3. Smith M, Saunder R, Stuckhardt L, McGinnis JM, editors. Best Care at Lower Cost: The Path to Continuously Learning Health Care in America. Washington DC: National Academies Press; 2013. URL:http://www.nap.edu/read/13444/chapter/ 1[WebCite Cache ID 6ZvIpZa9a]
4. Craig C, Eby D, Whittington J. Care coordination model: better care at lower cost for people with multiple health and social needs. Cambridge, MA: Institute for Healthcare Improvement; 2011. URL:http://www.ihi.org/resources/Pages/ IHIWhitePapers/IHICareCoordinationModelWhitePaper.aspx [accessed 2015-07-10] [WebCite Cache ID 6ZvJAfgnS]
5. Laurance J, Henderson S, Howitt PJ, Matar M, Al Kuwari H, Edgman-Levitan S, et al. Patient engagement: four case studies that highlight the potential for improved health outcomes and reduced costs. Health Aff 2014 Sep;33(9):1627-1634. [doi: 10.1377/hlthaff.2014.0375] [Medline: 25201668]
6. Brennan PF, Valdez R, Alexander G, Arora S, Bernstam EV, Edmunds M, et al. Patient-centered care, collaboration, communication, and coordination: a report from AMIA's 2013 Policy Meeting. J Am Med Inform Assoc 2015 Apr;22(e1):e2-e6. [doi: 10.1136/amiajnl-2014-003176] [Medline: 25359545]
7. Anderson G. Chronic care: making the case for ongoing care. Princeton, NJ: Robert Wood Johnson Foundation; 2010. URL:http://www.rwjf.org/content/dam/farm/reports/reports/2010/rwjf54583 [accessed 2015-07-10] [WebCite Cache ID 6ZvJMn2HB]
8. Chronic disease prevention and health promotion: chronic disease overview. Atlanta GA: Centers for Disease Control and Prevention; 2016. URL:http://www.cdc.gov/chronicdisease/overview/ [accessed 2015-07-10] [WebCite Cache ID 6ZvJZqEyM]
9. Mirolla M. The cost of chronic disease in Canada. Ottawa, Ontario: The Chronic Disease Prevention Alliance of Canada; 2004. URL:http://www.gpiatlantic.org/pdf/health/chroniccanada.pdf [accessed 2015-07-10] [WebCite Cache ID 6ZvK7QtQv]
10. Chronic disease indicator framework, 2013 Edition. Ottawa Ontario: Centre for Chronic Disease Prevention, Public Health Agency of Canada; 2013. URL:http://infobase.phac-aspc.gc.ca/cdif/Publications/Quick-Stats_2013_EN_FINAL.pdf [accessed 2015-07-10] [WebCite Cache ID 6ZvKGLymO]
11. Tinetti ME, Fried TR, Boyd CM. Designing health care for the most common chronic condition-multimorbidity. JAMA 2012 Jun 20;307(23):2493-2494 [FREE Full text] [doi: 10.1001/jama.2012.5265] [Medline: 22797447]
12. Sevick MA, Trauth JM, Ling BS, Anderson RT, Piatt GA, Kilbourne AM, et al. Patients with complex chronic diseases: perspectives on supporting self-management. J Gen Intern Med 2007 Dec;22 Suppl 3:438-444 [FREE Full text] [doi: 10.1007/s11606-007-0316-z] [Medline: 18026814]
13. Crossing the Quality Chasm: a New Health System for the 21st Century. Washington DC: National Academy Press; 2001. URL:http://www.nap.edu/read/10027/chapter/1[WebCite Cache ID 6ZvKsP3zw]
14. Naismith L, Ballem P, Baxter R, Bergman H, Colin-Thomé D, Herbert C, et al. Transforming Care for Canadians with Chronic Health Conditions: Put People First, Expect the Best, Manage for Results. Ottawa, ON: Canadian Academy of Health Sciences; 2010. URL:http://www.cahs-acss.ca/wp-content/uploads/2011/09/cdm-final-English.pdf [accessed 2015-07-10] [WebCite Cache ID 6ZvOHu9D0]
15. Wagner EH, Austin BT, Von Korff M. Organizing care for patients with chronic illness. Milbank Q 1996;74(4):511-544. [Medline: 8941260]
16. Wagner EH, Glasgow RE, Davis C, Bonomi AE, Provost L, McCulloch D, et al. Quality improvement in chronic illness care: a collaborative approach. Jt Comm J Qual Improv 2001 Feb;27(2):63-80. [Medline: 11221012]
17. Wagner EH. Chronic disease management: what will it take to improve care for chronic illness? Eff Clin Pract 1998;1(1):2-4 [FREE Full text] [Medline: 10345255]
18. Preventing and managing chronic disease: Ontario's framework. Ottawa, Ontario: Ministry of Health and Long Term Care; 2007. URL:http://www.health.gov.on.ca/en/pro/programs/cdpm/pdf/framework_full.pdf [accessed 2015-07-10] [WebCite Cache ID 6ZvOXEHs2]
19. Price M, Lau FY. Provider connectedness and communication patterns: extending continuity of care in the context of the circle of care. BMC Health Serv Res 2013;13:309 [FREE Full text] [doi: 10.1186/1472-6963-13-309] [Medline: 23941179]
20. Haggerty JL, Reid RJ, Freeman GK, Starfield BH, Adair CE, McKendry R. Continuity of care: a multidisciplinary review. Brit Med J 2003 Nov 22;327(7425):1219-1221 [FREE Full text] [doi: 10.1136/bmj.327.7425.1219] [Medline: 14630762]
21. Forrest CB, Glade GB, Baker AE, Bocian A, von Schrader S, Starfield B. Coordination of specialty referrals and physician satisfaction with referral care. Arch Pediatr Adolesc Med 2000 May;154(5):499-506. [Medline: 10807303]
22. Stille CJ. Communication, comanagement, and collaborative care for children and youth with special healthcare needs. Pediatr Ann 2009 Sep;38(9):498-504. [doi: 10.3928/00904481-20090820-09] [Medline: 19772236]
23. Lin C, Wittevrongel L, Moore L, Beaty BL, Ross SE. An Internet-based patient-provider communication system: randomized controlled trial. J Med Internet Res 2005;7(4):e47 [FREE Full text] [doi: 10.2196/jmir.7.4.e47] [Medline: 16236699]
24. Katz SJ, Nissan N, Moyer CA. Crossing the digital divide: evaluating online communication between patients and their providers. Am J Manag Care 2004 Sep;10(9):593-598 [FREE Full text] [Medline: 15515991]
25. Liederman EM, Lee JC, Baquero VH, Seites PG. Patient-physician web messaging. The impact on message volume and satisfaction. J Gen Intern Med 2005 Jan;20(1):52-57 [FREE Full text] [doi: 10.1111/j.1525-1497.2005.40009.x] [Medline: 15693928]
26. Locke KA, Duffey-Rosenstein B, De Lio G, Morra D, Hariton N. Beyond paging: building a web-based communication tool for nurses and physicians. J Gen Intern Med 2009 Jan;24(1):105-110 [FREE Full text] [doi: 10.1007/s11606-008-0827-2] [Medline: 18958533]
27. eHealth Ontario. 2010. ONE Mail Direct: privacy impact assessment summaryURL:http://www.ehealthontario.on.ca/images/ uploads/pages/documents/ONEMailDirect_PIA_EN.pdf [accessed 2015-12-11] [WebCite Cache ID 6dhepDFj7]
28. Hello Health. 2015. Patient portal: patient engagementURL:https://hellohealth.com/solutions/patient-portal/ [accessed 2015-12-11] [WebCite Cache ID 6gBFdzkf1]
29. Beth Israel Deaconess Medical Center. 2015. PatientSiteURL:https://www.patientsite.org/login.aspx [accessed 2015-12-11] [WebCite Cache ID 6dhfnUvJD]
30. Knowledge4You Corp. 2015. Linking Health ProfessionalsURL:http://www.linkinghealthprofessionals.com/ [accessed 2015-12-11] [WebCite Cache ID 6dhfrziCp]
31. Popovici I, Morita PP, Doran D, Lapinsky S, Morra D, Shier A, et al. Technological aspects of hospital communication challenges: an observational study. Int J Qual Health Care 2015 Jun;27(3):183-188. [doi: 10.1093/intqhc/mzv016] [Medline: 25855753]
32. Sunnybrook Health Sciences Centre. 2015. MyChartURL:http://sunnybrook.ca/content/?page=mychartlogin-learnmore [accessed 2015-12-11] [WebCite Cache ID 6dheYW83x]
33. Hassol A, Walker JM, Kidder D, Rokita K, Young D, Pierdon S, et al. Patient experiences and attitudes about access to a patient electronic health care record and linked web messaging. J Am Med Inform Assoc 2004;11(6):505-513 [FREE Full text] [doi: 10.1197/jamia.M1593] [Medline: 15299001]
34. Tyze Personal Networks. 2015. Tyze connecting careURL:http://tyze.com/ [accessed 2015-12-11] [WebCite Cache ID 6dhQe6GgO]
35. Koronis Inc. 2014. Medlinx: The clinical social networkURL:http://medlinx.org/ [accessed 2015-12-11] [WebCite Cache ID 6dhREfS3i]
36. Dalal AK, Dykes PC, Schnipper JL, Bates DW. Transforming the acute care environment: A web-based patient-centered toolkit (abstract). Journal of Hospital Medicine 2014;9 Suppl 2 [FREE Full text]
37. Accountable Care Transactions Inc. 2015. URL:http://act.md/ [accessed 2015-12-11] [WebCite Cache ID 6dhRMcOMY]
38. Bates DW. Health information technology and care coordination: the next big opportunity for informatics? Yearb Med Inform 2015 Jun 30;10(1). [doi: 10.15265/IY-2015-0020] [Medline: 26123913]
39. Craig P, Dieppe P, Macintyre S, Michie S, Nazareth I, Petticrew M. Developing and evaluating complex interventions: the new Medical Research Council guidance. Brit Med J 2008;337:a1655 [FREE Full text] [Medline: 18824488]
40. Beyer H, Holtzblatt K. Contextual Design: Defining Customer-Centered Systems. San Francisco, CA: Morgan Kaufmann Publishers; 1998.
41. McCurdie T, Taneva S, Casselman M, Yeung M, McDaniel C, Ho W, et al. mHealth consumer apps: the case for user-centered design. Biomed Instrum Technol 2012;46 Suppl2:49-56. [doi: 10.2345/0899-8205-46.s2.49] [Medline: 23039777]
42. Asaro PM. Transforming society by transforming technology: the science and politics of participatory design. Accounting, Management and Information Technologies 2000 Oct;10(4):257-290. [doi: 10.1016/S0959-8022(00)00004-7]
43. Grzyb MJ, Coo H, Rühland L, Dow K. Views of parents and health-care providers regarding parental presence at bedside rounds in a neonatal intensive care unit. J Perinatol 2014 Feb;34(2):143-148. [doi: 10.1038/jp.2013.144] [Medline: 24202296]
44. Stickney CA, Ziniel SI, Brett MS, Truog RD. Family participation during intensive care unit rounds: goals and expectations of parents and health care providers in a tertiary pediatric intensive care unit. J Pediatr 2014 Dec;165(6):1245-1251. [doi: 10.1016/j.jpeds.2014.08.001] [Medline: 25241179]
45. Fetterman DM. Ethnography: Step-by-Step, 3rd Edition. Los Angeles, CA: Sage Publications, Inc; 2010.
46. Holtzblatt K, Wendell J, Wood S. Rapid Contextual Design: a How-To Guide to Key Techniques for User-Centered Design. San Francisco, CA: Elsevier/Morgan Kaufmann; 2005.
47. Muller MJ. Participatory design: The third space in human-computer interaction. In: Jacko JA, Sears A, editors. The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications. Mahwah, N.J: Lawrence Erlbaum Associates; 2003:1051.
48. Boren T, Ramey J. Thinking aloud: reconciling theory and practice. IEEE Trans Profess Commun 2000;43(3):261-278. [doi: 10.1109/47.867942]
49. Sandelowski M. Whatever happened to qualitative description? Res Nurs Health 2000 Aug;23(4):334-340. [Medline: 10940958]
50. Altheide DL. Reflections: ethnographic content analysis. Qual Sociol 1987;10(1):65-77. [doi: 10.1007/BF00988269]
51. Morgan DL. Qualitative content analysis: a guide to paths not taken. Qual Health Res 1993 Feb;3(1):112-121. [Medline: 8457790]
52. Katz J. The Silent World of Doctor and Patient. Baltimore, MD: Johns Hopkins University Press; 2002.
53. Charles C, Gafni A, Whelan T. Decision-making in the physician-patient encounter: revisiting the shared treatment decision-making model. Soc Sci Med 1999 Sep;49(5):651-661. [Medline: 10452420]
54. Wildevuur SE, Simonse LWL. Information and communication technology-enabled person-centered care for the "big five" chronic conditions: scoping review. J Med Internet Res 2015;17(3):e77 [FREE Full text] [doi: 10.2196/jmir.3687] [Medline: 25831199]
55. Gentles SJ, Lokker C, McKibbon KA. Health information technology to facilitate communication involving health care providers, caregivers, and pediatric patients: a scoping review. J Med Internet Res 2010;12(2):e22 [FREE Full text] [doi: 10.2196/jmir.1390] [Medline: 20562092]
56. Kujala S. User involvement: A review of the benefits and challenges. Behav Inform Technol 2003 Jan;22(1):1-16. [doi: 10.1080/01449290301782]
57. Niès J, Pelayo S. From users involvement to users' needs understanding: a case study. Int J Med Inform 2010 Apr;79(4):e76-e82. [doi: 10.1016/j.ijmedinf.2009.06.007] [Medline: 19660983]
58. Davidson JE. Family presence on rounds in neonatal, pediatric, and adult intensive care units. Ann Am Thorac Soc 2013 Apr;10(2):152-156. [doi: 10.1513/AnnalsATS.201301-006PS] [Medline: 23607848]