Minding the gap: Factors associated with primary care coordination of adults in 11 countries

Annals of Family Medicine

Volumn 15, Issue 2, 2017, Pages 113-119

  Penm, Jonathan ^a,b   Mackinnon, Neil J ^a   Strakowski, Stephen M ^c   Ying, Jun ^d   Doty, Michelle M ^e  

^a UNIVERSITY OF CINCINNATI   (United States)

^b UNIVERSITY OF SYDNEY   (Australia)

^c UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^d UNIVERSITY OF CINCINNATI COLLEGE OF MEDICINE   (United States)

^e NONE   (United States)

Author keywords

Continuity of patient care; Coordination of care; International; Patient experience; Primary health care; Surveys and questionnaires

Indexed keywords

ADULT; AUSTRALIA; CANADA; CHRONIC PATIENT; COORDINATION; FRANCE; GENERAL PRACTITIONER; GERMANY; HEALTH CARE SYSTEM; HEALTH STATUS; HIGH INCOME COUNTRY; HOUSEHOLD INCOME; HUMAN; INSURANCE; MAJOR CLINICAL STUDY; MEDICAL HISTORY; MULTIVARIATE LOGISTIC REGRESSION ANALYSIS; NETHERLANDS; NEW ZEALAND; NORWAY; ODDS RATIO; PATIENT CARE; PUBLIC HEALTH; QUESTIONNAIRE; SWEDEN; SWITZERLAND; UNITED KINGDOM; UNITED STATES; AGED; AUSTRALIA AND NEW ZEALAND; CLASSIFICATION; COMPARATIVE STUDY; DEVELOPED COUNTRY; DOCTOR PATIENT RELATION; EUROPE; FEMALE; HEALTH CARE DELIVERY; HEALTH INSURANCE; MALE; MIDDLE AGED; MULTIVARIATE ANALYSIS; ORGANIZATION AND MANAGEMENT; PRIMARY HEALTH CARE; SOCIOECONOMICS; STANDARDS; STATISTICAL MODEL; STATISTICS AND NUMERICAL DATA; VERY ELDERLY; YOUNG ADULT;

ADULT; AGED; AGED, 80 AND OVER; AUSTRALASIA; CANADA; CONTINUITY OF PATIENT CARE; DEVELOPED COUNTRIES; EUROPE; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH STATUS; HUMANS; INSURANCE, HEALTH; LOGISTIC MODELS; MALE; MIDDLE AGED; MULTIVARIATE ANALYSIS; PATIENT-CENTERED CARE; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; SOCIOECONOMIC FACTORS; SURVEYS AND QUESTIONNAIRES; UNITED STATES; YOUNG ADULT;

EID: 85015223345     PISSN: 15441709     EISSN: 15441717     Source Type: Journal    
DOI: 10.1370/afm.2028     Document Type: Article

References (36)

1. Corrigan JM, Adams K. Priority Areas for National Action: Transforming Health Care Quality. Washington, DC: National Academies Press; 2003.
2. Agency for Healthcare Research and Quality. Care coordination. http://www.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/index.html. Updated 2016. Accessed Sep 27, 2016.
3. Peikes D, Chen A, Schore J, Brown R. Effects of care coordination on hospitalization, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomized trials. JAMA. 2009;301(6):603-618.
4. Bodenheimer T. Primary care—will it survive? N Engl J Med. 2006; 355(9):861-864.
5. Making primary care people-centred: a 21st century blueprint. Lancet. 2014;384(9940):281.
6. Colwill JM, Cultice JM, Kruse RL. Will generalist physician supply meet demands of an increasing and aging population? Health Aff (Millwood). 2008;27(3):w232-w241.
7. Gill JM, Mainous AG III. The role of provider continuity in preventing hospitalizations. Arch Fam Med. 1998;7(4):352-357.
8. Gill JM, Mainous AG III, Nsereko M. The effect of continuity of care on emergency department use. Arch Fam Med. 2000;9(4):333-338.
9. The Commonwealth Fund. About us. http://www.commonwealth-fund.org/about-us. Updated 2016. Accessed Sep 27, 2016.
10. Schoen C, Osborn R, Squires D, Doty MM. Access, affordability, and insurance complexity are often worse in the United States compared to ten other countries. Health Aff (Millwood). 2013;32(12):2205-2215.
11. The Commonwealth Fund. 2013 Commonwealth Fund International Health Policy Survey. http://www.commonwealthfund.org/~/media/files/surveys/2013/ihp-2013-final-questionnaire.pdf. Updated 2013. Accessed Sep 27, 2016.
12. Rapoport R, Ben-Porath E, Tipan L. International Health Policy Survey 2013: Methodology Report. Media, PA: SSRS; 2013.
13. Hargraves JL, Hays RD, Cleary PD. Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey. Health Serv Res. 2003;38(6 Pt 1):1509-1527.
14. Davies E, Shaller D, Edgman-Levitan S, et al. Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative. Health Expect. 2008;11(2):160-176.
15. Safran DG, Karp M, Coltin K, et al. Measuring patients’ experiences with individual primary care physicians. Results of a statewide demonstration project. J Gen Intern Med. 2006;21(1):13-21.
16. O’Hare CD, Corlett J. The outcomes of open-access scheduling. Fam Pract Manag. 2004;11(2):35-38.
17. van Uden CJ, Zwietering PJ, Hobma SO, et al. Follow-up care by patient’s own general practitioner after contact with out-of-hours care. A descriptive study. BMC Fam Pract. 2005;6(1):23.
18. Bodenheimer T. Coordinating care—a perilous journey through the health care system. N Engl J Med. 2008;358(10):1064-1071.
19. McDonald KM, Sundaram V, Bravata DM, et al. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies (vol. 7: Care Coordination). Rockville, MD: Agency for Healthcare Research and Quality; 2007.
20. MacKinnon NJ. Seamless Care: A Pharmacist’s Guide to Continuous Care Programs. Ottawa, ON: Canadian Pharmacists Association; 2003.
21. Hincapie AL, Slack M, Malone DC, MacKinnon NJ, Warholak TL. Relationship between patients’ perceptions of care quality and health care errors in 11 countries: a secondary data analysis. Qual Manag Health Care. 2016;25(1):13-21.
22. World Health Organization. The World Health Report 2000: Health Systems: Improving Performance. Geneva, Switzerland: World Health Organization; 2000.
23. Central Intelligence Agency. The world factbook: life expectancy. https://www.cia.gov/library/publications/the-world-factbook/rankorder/2102rank.html. Accessed Sep 27, 2016.
24. Stremikis K, Schoen C, Fryer A. A call for change: the 2011 Commonwealth Fund survey of public views of the US health system. Commonw Fund. 2011;6:1-23.
25. Kringos D, Boerma W, Bourgueil Y, et al. The strength of primary care in Europe: an international comparative study. Br J Gen Pract. 2013;63(616):e742-e750.
26. Aller MB, Vargas I, Waibel S, et al. A comprehensive analysis of patients’ perceptions of continuity of care and their associated factors. Int J Qual Health Care. 2013;25(3):291-299.
27. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30(7):811-818.
28. Park MJ, Paul Mulye T, Adams SH, Brindis CD, Irwin CE Jr. The health status of young adults in the United States. J Adolesc Health. 2006;39(3):305-317.
29. American Academy of Pediatrics; American Academy of Family Physicians; American College of Physicians-American Society of Internal Medicine. A consensus statement on health care transitions for young adults with special health care needs. Pediatrics. 2002;110(6 Pt 2):1304-1306.
30. Gabbay RA, Bailit MH, Mauger DT, Wagner EH, Siminerio L. Multi-payer patient-centered medical home implementation guided by the chronic care model. Jt Comm J Qual Patient Saf. 2011;37(6):265-273.
31. National Committee for Quality Assurance (NCQA). The Power of Partnering With NCQA – A Force for Positive Change in Health Care. Washington, DC: NCQA; 2015.
32. Petterson SM, Liaw WR, Phillips RL Jr, Rabin DL, Meyers DS, Bazemore AW. Projecting US primary care physician workforce needs: 2010-2025. Ann Fam Med. 2012;10(6):503-509.
33. National Committee for Quality Assurance (NCQA). Latest evidence: benefits of the patient-centered medical home. https://www. ncqa.org/Portals/0/Programs/Recognition/NCQA%20PCMH%20 Evidence%20Report,%20June%202015.pdf. Updated Jun 2015. Accessed Sep 27, 2016.
34. Schoen C, Osborn R, Doty MM, Bishop M, Peugh J, Murukutla N. Toward higher-performance health systems: adults’ health care experiences in seven countries, 2007. Health Aff (Millwood). 2007;26(6):w717-w734.
35. Scobie A, MacKinnon NJ, Higgins S, Etchegary H, Church R. The medical home in Canada: patient perceptions of quality and safety. Healthc Manage Forum. 2009;22(1):47-51.
36. Schoen C, Osborn R, Squires D, Doty M, Pierson R, Applebaum S. New 2011 survey of patients with complex care needs in eleven countries finds that care is often poorly coordinated. Health Aff (Millwood). 2011;30(12):2437-2448.