메뉴 건너뛰기




Volumn 10, Issue 2, 2001, Pages 39-57

Critical success factors in the marketing of an educational institution: A comparison of institutional and student perspectives

Author keywords

Education; International; Marketing; Research; Services; Strategy

Indexed keywords


EID: 85011572736     PISSN: 08841241     EISSN: 15407144     Source Type: Journal    
DOI: 10.1300/J050v10n02_04     Document Type: Article
Times cited : (34)

References (79)
  • 2
    • 85023556080 scopus 로고    scopus 로고
    • Education-australia at a glance
    • Australian Bureau of Statistics
    • ABS (1996) “Education-Australia At A Glance,” ABS Statistics, http://www.statis-tics.gov.au/D3110124/2632.htm, Australian Bureau of Statistics.
    • (1996) ABS Statistics
  • 3
    • 84935322624 scopus 로고
    • Foreign demand for united states higher education: A study of developing countries in the eastern hemisphere
    • Agarwal, V. B., and Winkler, D.R. (1985) “Foreign Demand for United States Higher Education: A Study of Developing Countries in the Eastern Hemisphere,”Economic Development and Cultural Change33(3): 623-644.
    • (1985) Economic Development and Cultural Change , vol.33 , Issue.3 , pp. 623-644
    • Agarwal, V.B.1    Winkler, D.R.2
  • 5
    • 85023552725 scopus 로고    scopus 로고
    • History and Mandate, Asia-Pacific Foundation of Canada
    • APFC (1996)APFWeb.History and Mandate, Asia-Pacific Foundation of Canada, http://www.wofund.com/apfweb/index.html.
    • (1996) Apfweb
  • 6
    • 85023516835 scopus 로고    scopus 로고
    • Teaching english in the asia pacific
    • Asia Facts Unlimited
    • Asia Facts (1996) “Teaching English in the Asia Pacific,” http://asiafacts.king-ston.net#Asia needs, Asia Facts Unlimited.
    • (1996) Asia Needs
  • 10
    • 80053954868 scopus 로고
    • Distribution and its relevance to educational marketing efforts
    • Summer
    • Bingham, F. (1987) “Distribution and Its Relevance to Educational Marketing Efforts,” Journal of Professional Services Marketing, Summer, 2(4):137-142.
    • (1987) Journal of Professional Services Marketing , vol.2 , Issue.4 , pp. 137-142
    • Bingham, F.1
  • 12
    • 85023584161 scopus 로고
    • Aecs functions may be split up
    • Carruthers, F. (1993) “AECs Functions May Be Split Up.”The Australian Wednesday, September 15: 15.
    • (1993) The Australian
    • Carruthers, F.1
  • 13
    • 0041332074 scopus 로고    scopus 로고
    • Volume I-Overview1995-96, Canadian Information Centre for International Credentials
    • CICIC (1996) Postsecondary Education Systems in Canada. Volume I-Overview, 1995-96, Canadian Information Centre for International Credentials, http://www. cmec.ca/cicic/posted.htm.
    • (1996) Postsecondary Education Systems in Canada
  • 18
    • 85023455807 scopus 로고
    • Department of Employment, Education and Training, Canberra
    • DEET (1993)Review of Australian Education Centres, vol 2, Department of Employment, Education and Training, Canberra.
    • (1993) Review of Australian Education Centres , pp. 2
  • 20
    • 85023490642 scopus 로고
    • AGPS, Canberra
    • DEET (1995)Overseas Student Statistics 1994. International Division, Department of Employment, Education and Training, AGPS, Canberra.
    • (1995) Overseas Student Statistics 1994
  • 21
    • 0012420070 scopus 로고    scopus 로고
    • AGPS, Canberra
    • DEET (1996)Overseas Student Statistics 1995. Department of Employment Education and Training, International Division, AGPS, Canberra.
    • (1996) Overseas Student Statistics 1995
  • 23
    • 84904263497 scopus 로고
    • Educational services as a national industry
    • Institute of International Education, New York
    • Evans, K. E. (1995) “Educational Services as a National Industry.” in Open Doors 1994/95: Report on International Educational Exchange. T. M. Davis (Ed). Institute of International Education, New York: 117-118.
    • (1995) Open Doors 1994/95: Report on International Educational Exchange , pp. 117-118
    • Evans, K.E.1
  • 28
    • 0003127884 scopus 로고
    • Toward a theory of professional service marketing
    • Gummesson, E. (1978) “Toward a Theory of Professional Service Marketing,”Industrial Marketing Management,7(2):89-95.
    • (1978) Industrial Marketing Management , vol.7 , Issue.2 , pp. 89-95
    • Gummesson, E.1
  • 29
    • 0009339387 scopus 로고
    • Gap analysis of college student satisfaction as a measure of professional service quality
    • Hampton, G. (1993) “Gap Analysis of College Student Satisfaction as a Measure of Professional Service Quality,”Journal of Professional Services Marketing, 9(1):115-128.
    • (1993) Journal of Professional Services Marketing , vol.9 , Issue.1 , pp. 115-128
    • Hampton, G.1
  • 35
    • 0010939250 scopus 로고
    • Exports of educational services
    • Canberra, AGPS
    • Industry Commission (1991) “Exports of Educational Services,”Report No. 12, Canberra, AGPS.
    • (1991) Report No. 12
  • 36
    • 0002867591 scopus 로고    scopus 로고
    • Will the internet revolutionize business education and research ?
    • Ives, B., and Jarvenpaa, S.L. (1996) “Will the Internet Revolutionize Business Education and Research ?”Sloan Management Review Spring, pp. 33-41.
    • (1996) Sloan Management Review
    • Ives, B.1    Jarvenpaa, S.L.2
  • 37
    • 55649084275 scopus 로고    scopus 로고
    • Determinants of service quality in education: A new zealand perspective
    • Joseph, M. (1998) “Determinants of Service Quality in Education: A New Zealand Perspective,”Journal of Professional Services Marketing,16(1):43-71.
    • (1998) Journal of Professional Services Marketing , vol.16 , Issue.1 , pp. 43-71
    • Joseph, M.1
  • 39
    • 80053953452 scopus 로고
    • University of Adelaide, South Australia
    • Kemp, S. (1995)The Global Market for Foreign.Students. Paper presented at the 24th Conference of Economists, September 25-28, University of Adelaide, South Australia.
    • (1995) The Global Market for Foreign.Students , pp. 25-28
    • Kemp, S.1
  • 40
    • 18844384358 scopus 로고
    • International marketing in uk higher education: Some issues in relation to marketing educational programmes to overseas students
    • Kinnell, M. (1989) “International Marketing in UK Higher Education: Some Issues in Relation to Marketing Educational Programmes to Overseas Students.”European Journal of Marketing23(5): 7-21.
    • (1989) European Journal of Marketing , vol.23 , Issue.5 , pp. 7-21
    • Kinnell, M.1
  • 41
    • 77957062285 scopus 로고
    • Using marketing research to improve university programs
    • Klayton, M. (1993) “Using Marketing Research to Improve University Programs,”Journal of Professional Services Marketing, 9(1):105-114.
    • (1993) Journal of Professional Services Marketing , vol.9 , Issue.1 , pp. 105-114
    • Klayton, M.1
  • 45
    • 85023524732 scopus 로고
    • Monash university, submission no. 14
    • Joint Standing Committee on Foreign Affairs, Defence and Trade
    • Logan, M. I. (1995) “‘Monash University,’ Submission No. 14.” in Inquiry into the Implications of Australia s Exports of Services to Indonesia and Hong Kong(Ed). Joint Standing Committee on Foreign Affairs, Defence and Trade, Volume 1, No’s 1-25: 111-114.
    • (1995) Inquiry into the Implications of Australia S Exports of Services to Indonesia and Hong Kong , vol.1 , Issue.1-25 , pp. 111-114
    • Logan, M.I.1
  • 46
    • 85023562265 scopus 로고    scopus 로고
    • Feedback canada
    • LTG (1996) “Feedback Canada,”Language Travel Gazette May-June: 13-17.
    • (1996) Language Travel Gazette
  • 49
    • 84977428791 scopus 로고
    • Marketing higher education
    • Moore, P. G. (1989) “Marketing Higher Education.”Higher Education Quarterly43(2, Spring): 108-124.
    • (1989) Higher Education Quarterly , vol.43 , Issue.2 , pp. 108-124
    • Moore, P.G.1
  • 50
    • 84958748683 scopus 로고    scopus 로고
    • “implementing qfd for improving quality in education: An example
    • Motwani, J., Kumar, A. and Zubair, M. (1996) “Implementing QFD for Improving Quality in Education: An Example, Journal of Professional Services Marketing, 14(2):149-159.
    • (1996) Journal of Professional Services Marketing , vol.14 , Issue.2 , pp. 149-159
    • Motwani, J.1    Kumar, A.2    Zubair, M.3
  • 52
    • 0041853173 scopus 로고    scopus 로고
    • National Centre for Education Statistics
    • NCES (1998) Digest of Education Statistics 1998, National Centre for Education Statistics .
    • (1998) Digest of Education Statistics 1998
  • 55
    • 1842657844 scopus 로고    scopus 로고
    • Consumer satisfaction as a process: A qualitative, retrospective longitudinal study of overseas students in australia
    • Patterson, P., Romm, T and Hill, C. (1998) “Consumer Satisfaction as a Process: A Qualitative, Retrospective Longitudinal Study of Overseas Students in Australia.”Journal of Professional Services Marketing,16(1):135-157.
    • (1998) Journal of Professional Services Marketing , vol.16 , Issue.1 , pp. 135-157
    • Patterson, P.1    Romm, T.2    Hill, C.3
  • 56
    • 85023449113 scopus 로고
    • Lifestyle not cost the deciding factor
    • Powell, S. (1994) “Lifestyle not cost the deciding factor.”The Weekend Australian Higher Education Special Report, 30-31 July: 1-2.
    • (1994) The Weekend Australian
    • Powell, S.1
  • 57
    • 80053962197 scopus 로고    scopus 로고
    • Boom in university ‘twinning across asia.”
    • September
    • Prystay, C. (1996) “Boom in University ‘Twinning’ Across Asia.” Asian Business(September), pp.10-11.
    • (1996) Asian Business , pp. 10-11
    • Prystay, C.1
  • 58
    • 84904258299 scopus 로고
    • “international students: Are communities paying attention
    • Institute of International Education, New York
    • Scott, R. L. (1995) “International Students: Are Communities Paying Attention?” in Open Door's 1994/95: Report on International Educational Exchange. T. M. Davis (Ed). Institute of International Education, New York: 108-109.
    • (1995) Open Door's 1994/95: Report on International Educational Exchange , pp. 108-109
    • Scott, R.L.1
  • 59
    • 84986117897 scopus 로고
    • Understanding professional service expectations: Do we know what our students expect in a quality education?
    • Shank, M., Walker, M. and Hayes, T. (1995) “Understanding Professional Service Expectations: Do We Know What Our Students Expect in a Quality Education?”Journal of Professional Services Marketing, 13(1):71-89.
    • (1995) Journal of Professional Services Marketing , vol.13 , Issue.1 , pp. 71-89
    • Shank, M.1    Walker, M.2    Hayes, T.3
  • 62
    • 85023465651 scopus 로고    scopus 로고
    • Canadian dimensions: The people
    • Statistics Canada (1996) “Canadian Dimensions: The People,”Statistics Canada, http://www.statcan.ca/Documents/English/Pgdb/People/educat.htm.
    • (1996) Statistics Canada
  • 63
    • 49249117607 scopus 로고
    • Applying a marketing orientation to a higher education setting
    • Stewart, K. (1991) “Applying a Marketing Orientation to a Higher Education Setting,”Journal of Professional Services Marketing,7(2):117-124.
    • (1991) Journal of Professional Services Marketing , vol.7 , Issue.2 , pp. 117-124
    • Stewart, K.1
  • 64
    • 84952183704 scopus 로고
    • Romancing the student: The marketing of higher education
    • Winter
    • Strozier, C (1989) “Romancing the Student: The Marketing of Higher Education,” World, Winter, 23(1):30-35.
    • (1989) World , vol.23 , Issue.1 , pp. 30-35
    • Strozier, C.1
  • 65
    • 84931035169 scopus 로고
    • Economic and Social Cooperation Organization, Paris
    • Unesco (1992)Unesco Statistical Year Book 1992, U.N. Economic and Social Cooperation Organization, Paris.
    • (1992) Unesco Statistical Year Book 1992
  • 66
    • 0003677067 scopus 로고    scopus 로고
    • United Nations Economic and Social Cooperation Organisation & Bernan Press, Paris
    • Unesco (1996)Unesco Statistical Year Book 1995, United Nations Economic and Social Cooperation Organisation & Bernan Press, Paris.
    • (1996) Unesco Statistical Year Book 1995
  • 68
    • 84952498444 scopus 로고
    • Understanding the nature of the legal services act: Key to effective marketing
    • Warren, W., Loudon, D. and Stevens, R. (1989) “Understanding the Nature of the Legal Services Act: Key to Effective Marketing,”Journal of Professional Services Marketing,51(1):123-136.
    • (1989) Journal of Professional Services Marketing , vol.51 , Issue.1 , pp. 123-136
    • Warren, W.1    Loudon, D.2    Stevens, R.3
  • 69
    • 33748974552 scopus 로고    scopus 로고
    • A conceptual model of relative influence in decision making in a professional services context
    • White, L. and Johnson, L. (1998) “A Conceptual Model of Relative Influence in Decision Making in a Professional Services Context,”Journal of Professional Services Marketing, 16(2):75-93.
    • (1998) Journal of Professional Services Marketing , vol.16 , Issue.2 , pp. 75-93
    • White, L.1    Johnson, L.2
  • 70
    • 84977352860 scopus 로고
    • Overseas students in the united kingdom: Some recent developments
    • Spring
    • Williams, L. (1987) “Overseas Students in the United Kingdom: Some Recent Developments.”Higher Education Quarterly41(2, Spring): 107-118.
    • (1987) Higher Education Quarterly , vol.41 , Issue.2 , pp. 107-118
    • Williams, L.1
  • 71
    • 84919569376 scopus 로고
    • The 1988 white paper on higher education
    • Williams, L. (1988) “The 1988 White Paper on Higher Education,” The Australian Universities Review 32(2): 2-8.
    • (1988) The Australian Universities Review , vol.32 , Issue.2 , pp. 2-8
    • Williams, L.1
  • 73
    • 84977354866 scopus 로고
    • Government policy towards overseas students: An international perspective
    • Woodhall, M. (1987) “Government Policy Towards Overseas Students: An International Perspective,”Higher Education Quarterly41(2, Spring): 119-126.
    • (1987) Higher Education Quarterly , vol.41 , Issue.2 , pp. 119-126
    • Woodhall, M.1
  • 74
    • 84977364773 scopus 로고
    • Marketing british higher education overseas: The response to the introduction of full-cost fees
    • Woodhall, M. (1989) “Marketing British Higher Education Overseas: The Response to the Introduction of Full-Cost Fees,”Higher Education Quarterly43(2, Spring): 142-159.
    • (1989) Higher Education Quarterly , vol.43 , Issue.2 , pp. 142-159
    • Woodhall, M.1
  • 77
    • 85023539052 scopus 로고    scopus 로고
    • Education Series, Department of Employment, Education and Training, AGPS, Canberra
    • Education Series, Report No. 23, Department of Employment, Education and Training, AGPS, Canberra.
  • 78
    • 85023566799 scopus 로고    scopus 로고
    • The master of science management program at minot state university: An alternative to the traditional mba and a model for small universities
    • Zafar, U.A. and Sando, R. (1998) “The Master of Science Management Program at Minot State University: An Alternative to the Traditional MBA and a Model for Small Universities,”Journal of Professional Services Marketing,17(2):83-97.
    • (1998) Journal of Professional Services Marketing , vol.17 , Issue.2 , pp. 83-97
    • Zafar, U.A.1    Sando, R.2
  • 79
    • 0002578897 scopus 로고
    • How consumer evaluation processes differ between goods and services
    • C. H. Lovelock, Prentice Hall, Englewood Cliffs, NJ
    • Zeithaml, V. A. (1991) “How Consumer Evaluation Processes Differ between Goods and Services,” in C. H. Lovelock (Ed), Services Marketing. Prentice Hall, Englewood Cliffs, NJ: 39-47.
    • (1991) Services Marketing , pp. 39-47
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.