Performance management, measurement and reporting in a time of information-centred change

Australian Library Journal

Volumn 45, Issue 3, 1996, Pages 225-238

  Cram, Jennifer ^a  

^a Department of Education   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85011124309     PISSN: 00049670     EISSN: None     Source Type: Journal    
DOI: 10.1080/00049670.1996.10755762     Document Type: Note

References (16)

1. William Glasser, The control theory manager, St Leonards, NSW, Allen & Unwin, 1994 p 0.
2. Michael Porter, 'Don't collaborate, compete', The Economist, June 9 1990.
3. Glasser, p 66.
4. Glasser, p 69.
5. Glasser, pxii.
6. Glasse6r, p 79.
7. Catherine Johnson, 'Love for life', New Woman July 1993, pp56-59.
8. Ann McGee-Cooper, et al, You Don't have to go home from work exhausted! Dallas: Bowen and Rogers, 1990.
9. Roger Fisher, Elizabeth Kopelman and Andrea Kupfer Schneider, Beyond Machiavelli: tools for coping with conflict, Cambridge, Massachusetts, Harvard University Press, 1994, p21.
10. Peterson, pp 65-5.
11. Gregory Bateson, Steps to an ecology of mind, New York, Ballantine Books, 1972.
12. Peterson, p 65.
13. Peterson, p 69.
14. Rowena Cullen 'Evaluation and performance measurement in reference service', New Zealand Libraries v 47 no 1 March 1992 pp 11-15.
15. Robert A Peterson and William R Wilson, 'Measuring customer satisfaction: fact and artifact',. Journal of the Academy of Marketing Science, Vol 20 NQ 1 pp 61-71, p61 18.
16. Tom Wilson, 'Data collection for performance evaluation' in Margaret Haines Taylor Quality assurance in libraries: the health care sector, Ottawa, Canadian Library Association, 1990 pp 49-64, p55.