Virtual reference services: The lsu libraries experience

Reference Librarian

Volumn 38, Issue 79-80, 2003, Pages 267-279

  Sims, Melanie E ^a  

^a LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

Chat reference; College and university reference services; E mail reference; Electronic reference services; Lsu libraries; Reference surveys

Indexed keywords

EID: 85010604454     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_18     Document Type: Article

References (12)

1. Kryillidou, Martha and Mark Young, "Service Trends in ARL Libraries, 1991-2001," Association of Research Libraries, 2002. Online, Accessed: January 13, 2003.
2. Janes, Joseph, David Carter and Patricia Memmott, "Digital Reference Services in Academic Libraries," Reference and User Services Quarterly, v.39, no. 2 (Winter 1999): 146.
3. Kryillidou, Martha and Mark Young, "Research Library Trends," Association of Research Libraries, 2002. Online, Accessed: January 13, 2003.
4. Carlson, Scott, "As Students Work Online, Reading Rooms Empty Out-Leading Some Campuses to Add Starbucks," Chronicle of Higher Education, November 16, 2001: 35.
5. Wood, Patricia A., "The U.S. Department of Education and Student Financial Aid for Distance Education: An Update," ERIC Clearinghouse on Higher Education, 2001, ED 457762, ERIC Abstracts, Ovid Technologies, Louisiana State University.
6. Sirkora, Anna and C. Dennis Carroll, "A Profile of Participation in Distance Education: 1999-2000 Postsecondary Education Descriptive Analysis Reports," U.S. Department of Education, 2002, NCES 2003-154. Online, .
7. Tenopir, Carol, "Virtual Reference Services in a Real World," Library Journal, v. 126, no. 12 (July 2001): 38.
8. Lankes, R. David and Abby S. Kasowiz (1998), The AskA Starter Kit: How to Build and Maintain Digital Reference Services, Syracuse, New York: ERIC Clearinghouse on Information and Technology: 154.
9. Curtis, Donnelyn (2002) Attracting, Educating, and Serving Remote Users Through the Web: A How-To-Do-It Manual for Librarians, New York: Neal-Schuman Publishers, Inc.: 99.
10. Gray, Suzanne M., "Virtual Reference Services," Reference and User Services Quarterly, v. 39, no. 4 (Summer 2000): 370.
11. Lipow, Anne Grodzins and Steve Coffman (2001) Establishing A Virtual Reference Service: VRD Training Manual, LSSI's VRD (Virtual Reference Desk) software, service policies and guidelines, design and content of screens, Berkeley, CA: Library Solutions Press: Module 1-2.2-2.5.
12. Lankes, R. David and Pauline Shostack, "The Necessity of Real-Time Fact and Fiction in Digital Reference Systems," Reference&User Services Quarterly, v. 41, no. 4 (Summer 2002): 354.