The digital reference fallacy

Reference Librarian

Volumn 38, Issue 79-80, 2003, Pages 35-44

  Lankes, R David ^a  

^a SYRACUSE UNIVERSITY   (United States)

Author keywords

Digital reference; Digital reference software

Indexed keywords

EID: 85010540295     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_03     Document Type: Article

References (4)

1. Gross, M. and McClure, C. and Lankes, R. (2001). Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference. Available http://quartz.syr.edu/quality/VRDphaseIILitReviw.pdf.
2. Lankes, R. D. and Shostack, P. (2002). "The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems." Reference and User Services Quarterly 41(4).
3. Lankes, R. David (1998). Building&Maintaining Internet Information Services: K-12 Digital Reference Services. ERIC Clearinghouse on Information and Technology; Syracuse, NY.
4. Pomerantz, J., Nicholson, S., Belanger, Y., and Lankes, R. D. (Forthcoming). "The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services." Information Processing and Management.