Going it alone: Can a small/medium-sized library manage live online reference?

Reference Librarian

Volumn 38, Issue 79-80, 2003, Pages 311-322

  Ward, Joyce ^a   Mervar, Dana ^a   Loving, Matthew ^a   Kronen, Steve ^a  

^a Winter Park Public Library   (United States)

Author keywords

Interactive chat service; Live online reference; Liveassistance; Questionpoint ask a librarian

Indexed keywords

EID: 85010506943     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_21     Document Type: Article

References (14)

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2. Broughton, Kelly. "Our Experiment in Online, Real-Time Reference." Computers in Libraries (April 2001): 26-31. http://www.infotoday.com/cilmag/apr01/broughton.htm (23 October 2002).
3. Cichanowicz, Edana McCaffery. "Sunday Night Live!-An Experiment in Real Time Reference Chat-on a Shoestring Budget." The Charleston Advisor (April 15, 2001): 49-51. http://www.charlestonco.com/features.cfm?id=59&type=fr (21 October 2002).
4. Coffman, Steve. "So You Want to do Virtual Reference." Public Libraries Supplement-E-Libraries Issue. (September/October 2001): 14-20.
5. Colvin. Gloria. "Remote, Accessible, and On Call: Reference Librarians Go Live." Florida Libraries (Spring 2001): 10-12.
6. Duke University Libraries. "Live On-Line Reference Systems." http://www.lib.duke.edu/rference/liveonlineref.htm (15 October 2002).
7. Francoeur, Stephen. "Chat reference." The Teaching Librarian. http://pages.prodigy.net/tabo1/chat.htm (16 October 2002).
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9. Lipow, Anne. "In Your Face Reference." Library Journal (15 August 1999): 50-52.
10. LiveRef(sm): A Registry of Real-Time Digital Reference Services. http://www.public.iastate.edu/-CYBERSTACKS/LiveRef.htm (14 October 2002).
11. Marsteller, Matt, and Paul Neuhaus. "The Chat Reference Experience at Carnegie Mellon University." Presentation at American Library Association Annual Conference, http://www.contrib.andrew.cmu.edu/-matthewm/ALA_2001_chat.html (15 October 2002).
12. Ronan, Jana. "Chat Reference: An Exciting New Facet of Digital Reference Services." ARL Monthly Report 219 (December 2001). http://www.arl.org/newsltr/219/chat.html (13 October 2002).
13. Sears, JoAnn. "Chat Reference Service: An Analysis of One Semester's Data." Issues in Science and Technology Librarianship (Fall 2001): 32. http://www.istl.org/istl/01-fall/article2.html (15 October 2002).
14. Stormont, Sam. "Interactive Reference Project: Assessment After Two Years." Paper presented at Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference, October 16-17, 2000. http://www.vrd.org/conferences/VRD2000/proceedings/stormont.shtml.