Work process knowledge and customer service excellence: Lessons from the Scottish visitor attraction industry

Managing Leisure

Volumn 13, Issue 3-4, 2008, Pages 227-241

  Marr, Shuna ^a  

^a Edinburgh Napier University   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009598654     PISSN: 13606719     EISSN: 1466450X     Source Type: Journal    
DOI: 10.1080/13606710802200910     Document Type: Article

References (20)

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