Using cognitive scripts to assess the process of professional service delivery

Journal of Professional Services Marketing

Volumn 17, Issue 1, 1998, Pages 77-103

  Alford, Bruce L ^a  

^a UNIVERSITY OF EVANSVILLE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009554018     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v17n01_06     Document Type: Article

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