Dissonance matters: Meta-analytic examination of the consequences of emotional labor

Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011

Volumn , Issue , 2011, Pages

  Mesmer Magnus, Jessica R ^a   Dechurch, Leslie A ^b   Wax, Amy M ^b   Anderson, Kristin T ^a  

^a UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Emotional dissonance; Emotional labor; Meta analysis

Indexed keywords

HUMAN RESOURCE MANAGEMENT;

EMOTIONAL DISSONANCE; EMOTIONAL LABORS; EMPLOYEE HEALTH; META-ANALYSIS;

JOB SATISFACTION;

EID: 85009380814     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.5464/AMBPP.2011.225.a     Document Type: Conference Paper

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