A big data methodology for categorising technical support requests using Hadoop and Mahout

Journal of Big Data

Volumn 1, Issue 1, 2014, Pages

  Duque Barrachina, Arantxa ^a   O’Driscoll, Aisling ^b  

^a VMWARE INC   (United States)

^b Munster Technological University   (Ireland)

Author keywords

Big data analytics; Distributed clustering; Hadoop; HBase; Hive; Mahout; Parallelised programming; Support call center

Indexed keywords

DIGITAL STORAGE; SALES;

BIG DATA ANALYTIC; CALL CENTERS; DATA ANALYTICS; DISTRIBUTED CLUSTERING; HADOOP; HBASE; HIVE; MAHOUT; PARALLELISED PROGRAMMING; SUPPORT CALL CENTER;

BIG DATA;

EID: 85009345922     PISSN: None     EISSN: 21961115     Source Type: Journal    
DOI: 10.1186/2196-1115-1-1     Document Type: Article

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