Semantic and dialogic annotation for automated multilingual customer service

EUROSPEECH 2003 - 8th European Conference on Speech Communication and Technology

Volumn , Issue , 2003, Pages 201-204

  Hardy, Hilda ^a   Baker, Kirk ^b   Bonneau Maynard, Hélène ^c   Devillers, Laurence ^c   Rosset, Sophie ^c   Strzalkowski, Tomek ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

^b Duke University   (United States)

^c CNRS   (France)

Author keywords

[No Author keywords available]

Indexed keywords

SEMANTICS; SPEECH PROCESSING;

CUSTOMER SERVICES; DIALOGUE MANAGEMENT SYSTEMS; DIALOGUE STRATEGY; DIALOGUE SYSTEMS; DOMAIN INDEPENDENTS; HUMAN-COMPUTER DIALOGUES; MANUAL ANNOTATION; PLATFORM INDEPENDENT;

SPEECH COMMUNICATION;

EID: 85009224882     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

1. Bunt, H. C., "Dynamic Interpretation and Dialogue Theory", in Taylor, M., Bouwhuis, D., Neel, F., eds., The Structure of Multimodal Dialogue, Vol. 2, John Benjamins Publishing Company, Amsterdam, 1997.
2. Nuance, http://www.nuance.com.
3. DARPA, http://www.darpa.mil/iao/Communicator.htm.
4. Allen, J. and Core, M., "Draft of DAMSL: Dialog Act Markup in Several Layers", http://www.cs.rochester.edu/research/cisd/resources/damsl/, 1997.
5. Barras, C., et al., "Transcriber: development and use of a tool for assisting speech corpora production", Speech Communication, 33(1-2): 5-22, 2001.
6. Hardy, H., et al., "Multi-layer dialogue annotation for automated multilingual customer service", in Proceedings of the ISLE Workshop on Dialogue Tagging, Edinburgh, Scotland, 2002.
7. Devillers, L., et al., "Annotations for Dynamic Diagnosis of the Dialog State", in Proceedings of LREC, Las Palmas, 2002.
8. Carletta, J., "Assessing agreement on classification tasks: the kappa statistic", Computational Linguistics, 22 (2):249-254, 1996.