ACCeSS - Automated Call Center Through Speech Understanding System

5th European Conference on Speech Communication and Technology, EUROSPEECH 1997

Volumn , Issue , 1997, Pages 1819-1822

  Ehrlich, Ute ^a,b,c   Hanrieder, Gerhard ^a,b,c   Hitzenberger, Ludwig ^a,b,c   Heisterkamp, Paul ^a,b,c   Mecklenburg, Klaus ^a,b,c   Regel Brietzmann, Peter ^a,b,c  

^a DAIMLER AG   (Germany)

^b AIRBUS GROUP INNOVATIONS   (Germany)

^c UNIVERSITY OF REGENSBURG   (Germany)

Author keywords

ACCeSS; Call Center; dialogue strategy; semantics; speech dialogue; Wizard of Oz

Indexed keywords

INSURANCE; SPEECH COMMUNICATION;

ACCESS; AUTOMATED CALLS; CALL CENTERS; DIALOGUE STRATEGY; DIRECT MAILING; NEW FORMS; SPEECH APPLICATIONS; SPEECH DIALOGUES; SPEECH UNDERSTANDING; WIZARD OF OZ;

SEMANTICS;

EID: 85009145926     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (7)

1. A.Brietzmann, F.Class, U.Ehrlich, P.Heisterkamp, A.Kaltenmeier, K.Mecklenburg, P.Regel-Brietzmann, G.Hanrieder & W.Hiltl: (1994): Robust speech understanding. Proc. of ICSLP 94, Yokohama, 1994, p.967-970.
2. U.Ehrlich & G.Hanrieder (1996): Robust Speech Parsing. Workshop on Robust Parsing. ESSLLI '96. p.26-34.
3. P.Heisterkamp (1993): Ambiguity and uncertainty in spoken dialogue. Proc. of Eurospeech 93, Berlin, p.1657-1660.
4. P.Heisterkamp & S.McGlashan (1996): Units of dialogue management: An example. Proceedings of ICSLP 96, Philadelphia.
5. L.Hitzenberger & H.Kritzenberger (1989): Simulation Experiments and Prototyping of User Interfaces in a Multimodal Environment of an Information System. In: Tubach, J.P.; Mariani, J.J. (eds.) Eurospeech 89, European Conference on Speech Communication and Technology, Vol. 2, Paris. pp. 597-600
6. J.Krause & L.Hitzenberger (1992): Computer Talk. Hildesheim: Olms
7. S.Senneff, J.Polifroni & V.Zue (1996): Experiences with a field trial concerning used car sales by speech dialogue. Proceedings of ICSLP 96, Philadelphia.