A comparison of some different techniques for vector based call-routing

EUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology

Volumn , Issue , 2001, Pages 2337-2340

  Cox, Stephen ^a   Shahshahani, Ben ^b  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

^b NUANCE COMMUNICATIONS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DISCRIMINANT ANALYSIS; SEMANTICS; SPEECH COMMUNICATION;

COMPUTATIONAL LOADS; FINANCIAL SERVICE; LATENT SEMANTIC ANALYSIS; LINEAR DISCRIMINANT ANALYSIS; MATCHING QUERY; REFERENCE VECTORS; ROUTING ERRORS; STORED QUERIES;

VECTORS;

EID: 85009061179     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

1. J.R. Bellegarda. A multispan language modeling framework for large vocabulary speech recognition. IEEE Transactions on Speech and Audio Processing, 6(5):456- 467, September 1998.
2. J Chu-Carroll and R Carpenter. Vector-based natural language call-routing. Computational Linguistics, 25(3):361-388, 1999.
3. S. Deerwester et al. Indexing by latent semantic analysis. Journal of the American Society for Information Science, 41:391-407, 1990.
4. P. Devijver and J. Kittler. Pattern Recognition -A Statistical Approach. Prentice-Hall International Inc., 1982.
5. R.O. Duda and P.E. Hart. Pattern Classification and Scene Analysis. John Wiley and Sons, 1973.
6. A.L. Gorin, G Riccardi, and J.H. Wright. How may I help you? Speech Communication, 23:113-127, 1997.
7. H.K.J. Kuo and C Lee. Discriminative training in natural language call-routing. In Proc. Int. Conf. on Spoken Language Processing, October 2000.
8. T.K. Landauer and S.T. Dumais. A solution to Plato's problem: representation of knowledge. Psychological Review, 104:211-240, 1997.
9. C.D. Manning and H. Schutze. Foundations of Statistical Natural Language Processing. MIT Press, 1999.
10. S.E. Robertson and K. Sparck Jones. Relevance weighting of search terms. Journal of the American Society for Information Science, 27:129-146, 1976.