How users reciprocate to computers: An experiment that demonstrates behavior change

Conference on Human Factors in Computing Systems - Proceedings

Volumn 22-27-March-1997, Issue , 1997, Pages 331-332

  Fogg, B J ^a   Nass, Clifford ^a  

^a STANFORD UNIVERSITY   (United States)

Author keywords

Agents; Computers are social actors; Empirical studies; Experiments; Influence; Media equation; Persuasion; Reciprocity; Retaliation; Social dynamics

Indexed keywords

AGENTS; EXPERIMENTS; SOFTWARE ENGINEERING;

COMPUTERS ARE SOCIAL ACTORS; EMPIRICAL STUDIES; INFLUENCE; MEDIA EQUATION; PERSUASION; RECIPROCITY; RETALIATION; SOCIAL DYNAMICS;

HUMAN ENGINEERING;

EID: 85008406171     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1120212.1120419     Document Type: Conference Paper

References (5)

1. Cialdini, R. B. (1993). Influence: Science andpracfice (3rd ed.). New York: HarperCollins.
2. Fogg, B.J. & Nass, C.I. (in press). Silicon Sycophants: The effects of computers that flatter. International Journal of Human-Computer Studies.
3. Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178.
4. Nass, C.I., Moon, Y., Fogg, B.J., Reeves, B. & Dryer, D.C. (1995). Can computer personalities be human personalities? International Journal of Human-Computer Studies, 43, 223-239.
5. Reeves, B. & Nass, C. (1996). The Media Equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press.