Emotional usability of customer interfaces-focusing on cyber banking system interfaces

Conference on Human Factors in Computing Systems - Proceedings

Volumn 22-27-March-1997, Issue , 1997, Pages 283-284

  Kim, Jinwoo ^a   Moon, Jae Yun ^a  

^a Yonsei University   (South Korea)

Author keywords

Customer interface; Emotional usability; Trustworthiness

Indexed keywords

HUMAN ENGINEERING; ONLINE SYSTEMS;

BANKING SYSTEMS; CAUSAL RELATIONS; CUSTOMER INTERFACES; DESIGN FACTORS; EMOTIONAL USABILITIES; SOCIAL INTERACTIONS; TRUSTWORTHINESS;

SALES;

EID: 85008339641     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1120212.1120395     Document Type: Conference Paper

References (4)

1. l.Barnes, A.. and Thagard, P. Emotional Decisions, Proceedings of the Eighteenth Annual Conference of the Cognitive Science Society (1996), 426-429.
2. Gross, J. J. and Levenson, R. W. Emotion Elicitation Using Fihns, Cognition and Emotion, 9(1) (1995). 87-108.
3. Laurel, B. Computers as Theatre, Addison Wesley, 1993.
4. Nass, C., and Reeves, B. The Media Equation, Cambridge University Press, 1996.