Reclaiming civil discourse in the workplace

Southern Communication Journal

Volumn 69, Issue 3, 2004, Pages 257-269

  Sypher, Beverly Davenport ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85007873447     PISSN: 1041794X     EISSN: 19303203     Source Type: Journal    
DOI: 10.1080/10417940409373296     Document Type: Article

References (46)

1. Albrecht, S. (1996). Crisis management far corporate self-defense. New York: American Management Association.
2. Anderson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
3. Applegate, T. (1990). Constructs and communication: A pragmatic integration. Advances in Personal Construct Psychology, 1, 203-230.
4. Arnett, R. C., & Ameson, P. (1999). Dialogic civility in a cynical age: Community, hope, and interpersonal relationships. Albany: State University of New York Press.
5. Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
6. Buss, A. H. (1961). The psychology of aggression. New York: Wiley.
7. Caldwell, M. (1999). A short history of rudeness: Manners, morals and misbehavior in Modem America. New York: Picador USA.
8. Campaign Against Workplace Bullying. Retrieved February 15, 2004, from: a href="http://bullyinginstitute.org/http://bullyinginstitute.org
9. Carter, S. L. (1998). Civility: Manners, morals, and the etiquette of democracy. New York: Basic Books.
10. Chen, V., & Pearce, W. B. (1995). Even if a thing of beauty, can a case study be a joy forever? A social constructionist approach to theory and research. In W. Leeds-Hurwitz (Ed.), Social approaches to communication. (pp. 135-155). New York: Guilford.
11. Cortina, L. M., Magley, V.J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64-80.
12. Delbanco, A. (1998). The real American Dream: A meditation on hope. Cambridge, MA: Harvard University Press.
13. Eisenberg, E., & Goodall, H. L., Jr. (2004). Organizational communication: Balancing creativity and constraint (4th ed.). New York: St. Martin’s.
14. Fineman, S. (1996). In search of meaning: Managing for the health of organizations, our communities and the natural world. A review. The Academy of Management Review, 21,1232-1235.
15. Florida, R. (2002). The rise of the creative class. New York: Basic Books.
16. Fomi, P. M. (2002). Choosing civility. New York: St. Martin’s.
17. Geddes, D., & Baron, R. (1997). Workplace aggression as a consequence of negative performance feedback. Management Communication Quarterly, 10, 433-454.
18. Giacolone, R. A., & Greenberg, J. (Eds.) (1997). Antisocial behavior in organizations. Thousand Oaks, CA: Sage.
19. Gibson, D., & Baradae, S. (1999, August). The experience of anger at work: Lessons from the chronically angry. Paper presented at the annual meeting of the Academy of Management, Chicago.
20. Glendinning, P. M. (2001). Workplace bullying: Curing the cancer of the American workplace. Public Personnel Management, 30, 269-286.
21. Griffin, R. W., O’Leary-Kelly, A., & Collins, J. M. (1998). Dysfunctional behavior in organizations: Violence and deviant behavior. Stamford, CT: JAI Press.
22. Gonthier, G. (2002). Rude awakenings: Overcoming the civility crisis in the workplace. Chicago, IL: Dearborn Publishing.
23. Habermas, J. (1979). Communication and the evolution of society. New York: Beacon Press.
24. Hochschild, A. R. (1997). The time bind: When work becomes home 6f home becomes work. New York: Henry Holt and Co.
25. Integra Realty Resources (2001). Study on desk rage. Retrieved February 15, 2004, from: http://www.rebuz.com/research/1201-real-estate-research/desk_rage.htm
26. Jamieson, K. H. (1997). Civility in the House of Representatives: A background report. Philadelphia: Annenberg Public Policy Center, University of Pennsylvania.
27. Johnson, P. R., & Indvik, J. (2001). Rudeness at work: Impulse over restraint. Public Personnel Management, 30, 457-465.
28. Keashly, L. (2001). Interpersonal and systemic aspects of emotional abuse at work: The target’s perspective. Violence and Victims, 16, 233-268.
29. Kennedy, R. (1998). The case against civility. The American Prospect, 9. Retrieved February 17, 2004, from http://www.prospect.org/print/V9/41/kennedy-r.html
30. Kruger, P. (1999). Betrayed by work. Fast Company, 29, 182-192.
31. Monahan, D. M. (2001, May). Employees’ responses to aggression in the workplace. Paper presented at the annual meeting of the International Communication Association, Washington, D.C.
32. National Institute of Mental Health. (1991). The effects of depression in the workplace. Retrieved March 6, 2004, from: http://www.nimh.nih.gov/publicat/workpace.cfm
33. National Sleep Foundation (2001). Sleep in America Poll Executive Summary. Retrieved February 15, 2004 from: http://www.sleepfoundation.org/publications/2001poll.cfm
34. O’Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: A research framework. Academy of Management Review, 21, 225-253.
35. Pearson, C. M., Anderson, L., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 17,123-137.
36. Porath, C. (1999). Examining human resource options: Does investment in employees pay off? Academy of Management Executive, 13, 110-111.
37. Putnam, R. D. (1995). Bowling alone: America’s declining social capital. Journal of Democracy, 35, 3-9.
38. Putnam, R. D. (1996). The strange disappearance of civic America. The American Prospect, 24, 1-36.
39. Putnam, R. D. (2000) Bowling alone: The collapse and revival of American community. New York: Simon and Schuster.
40. Rayner, C. (1997). The incidence of workplace bullying. Journal of Community and Applied Social Psychology, 7, 199-208.
41. Robinson, J., & Godbey, G. (1999). Time for life: The surprising ways Americans use their time (2nd ed.). University Park: The Pennsylvania State University Press.
42. Schorr, J. (1991). The overworked American. New York: Basic Books.
43. Segrin, C. (2001). Interpersonal processes in psychological problems. New York: Guilford Press.
44. Shuler, S., & Sypher, B. D. (2000). Seeking emotional labor: When managing the heart enhances the work experience. Management Communication Quarterly, 14, 50-89.
45. Sperry, L. (1998). Organizations that foster inappropriate aggression. Psychiatric Annals, 28, 278-284.
46. Tagle, M. P. (2003). Violence at home and violence at the workplace: Bridging different views on violence. Unpublished manuscript, Department of Communication, Purdue University, West Lafayette, IN.