The strangers within our gates: Managing visitors at temple square

Journal of Management, Spirituality and Religion

Volumn 6, Issue 2, 2009, Pages 121-139

  Olsen, Daniel H ^a  

^a BRANDON UNIVERSITY   (Canada)

Author keywords

Management; Religious tourism; The Church of Jesus Christ of Latter day Saints; Theology

Indexed keywords

EID: 85007855431     PISSN: 14766086     EISSN: 1942258X     Source Type: Journal    
DOI: 10.1080/14766080902815148     Document Type: Article

References (104)

1. Allen, J.B. and Leonard, G.M., 1976. The story of the Latter-day Saints. Salt Lake City, UT: Deseret Book.
2. Anderson, E.H., 1921. The Bureau of Information. The improvement era, 25 (2), 131-139.
3. Arrington, L.J. and Bitton, D., 1979. The Mormon experience. New York: Alfred A. Knopf, Inc.
4. Askew, R., 1997. From strangers to pilgrims: evangelism and the church tourist. London: Church Army and the Grove Evangelism Series.
5. Badone, E. and Roseman, S.R., eds, 2004. Intersecting journeys: the anthropology of pilgrimage and tourism. Chicago, IL: University of Illinois Press.
6. Bar, D. and Cohen-Hattab, K., 2003. A new kind of pilgrimage: the modern tourism pilgrim of nineteenth-century and early twentieth century Palestine. Middle Eastern studies, 39 (2), 131-148.
7. Baum, G., 2006. Religion and alienation: a theological reading of sociology. Ottawa, Ont.: Novalis.
8. Bishop, M.G. and Holzaphel, R.N., 1993. The “St. Peter’s of the New World”: the Salt Lake Temple, tourism, and a new image for Utah. Utah historical quarterly, 61 (2), 136-149.
9. Bremer, T.S., 2001a. Religion on display: tourists, sacred place, and identity at the San Antonio missions. PhD Dissertation, Princeton University.
10. Bremer, T.S., 2001b. Tourists and religion at Temple Square and Mission San Juan Capistrano. Journal of American folklore, 113 (450), 422-435.
11. Bremer, T.S., 2004. Blessed with tourists: the borderlands of religion and tourism in San Antonio. Chapel Hill, NC: The University of North Carolina Press.
12. Bremer, T.S., 2005. Tourism and religion. In: L. Jones, ed. Encyclopedia of religion. Detroit, MI: Macmillan Reference USA/Thomson Gale, 9260-9264.
13. Bremer, T.S., 2006. Sacred space and tourist places. In: D.J. Timothy and D.H. Olsen, eds. Tourism, religion and spiritual journeys. London and New York: Routledge, 25-35.
14. Bushman, R.L., 1984. Joseph Smith and the beginnings of Mormonism. Chicago, IL: University of Chicago Press.
15. Bywater, M., 1994. Religious travel in Europe. Travel and tourism analyst, 2, 39-52.
16. Cai, L.A., Schwartz, Z., and Cohen, E., 2001. Senior tourists in the Holy Land. Journal of teaching in travel and tourism, 1 (4), 19-33.
17. Cameron, C.M. and Gatewood, J.B., 2003. Seeking numinous experiences in the unremembered past. Ethnology, 42 (1), 55-71.
18. Cohen, E., 1998. Tourism and religion: a comparative perspective. Pacific tourism review, 2, 1-10.
19. Cohen, E.H., Ifergan, M., and Cohen, E., 2002. A new paradigm in guiding: the Madrich as a role model. Annals of tourism research, 29 (4), 919-932.
20. Collins-Kreiner, N., 2002. Is there a connection between pilgrimage and tourism? The Jewish religion. International journal of tourism sciences, 2 (2), 1-18.
21. Collins-Kreiner, N., Kilot, N., Mansfeld, Y., and Sagi, K., 2006. Christian tourism to the Holy Land: pilgrimage during security crisis. Aldershot, UK: Ashgate.
22. Cook, L. and Ehat, A., 1980. Words of Joseph Smith: the contemporary accounts of the Nauvoo discourses by the Prophet Joseph Smith. Provo, UT: Religious Studies Center, BYU.
23. Crist, C. and Stutz, C., 2004. Interview with the author, 23 August.
24. Digance, J., 2003. Pilgrimage at contested sites. Annals of tourism research, 30 (1), 143-159.
25. Fleischer, A., 2000. The tourist behind the pilgrim in the Holy Land. International journal of hospitality management, 19, 311-326.
26. Gerth, H.H. and Mills, C.W., 1948. From Max Weber: essays in sociology. London: Routledge.
27. Goddard, B., 1902. Bureau of information and church literature. Young woman’s journal, 13 (11), 483-488.
28. Grandstaff, M.R. and Backman, Jr. M.V., 1990. The social origins of the Kirtland Mormons. Brigham Young university studies, 30 (2), 47-66.
29. Griffin, J., 1994. Order of service. Leisure management, 14 (12), 30-32.
30. Gruen, J.P., 2002. The urban wonders: city tourism in the late-19th-century American west. Journal of the west, 41 (2), 10-19.
31. Hafen, T.K., 1997. City of saints, city of sinners: the development of Salt Lake City as a tourist attraction 1869-1900. Western historical quarterly, 38, 343-377.
32. Hall, C.M., 2006. Travel and journeying on the sea of faith: perspectives from religious humanism. In: D.J. Timothy and D.H. Olsen, eds. Tourism, religion and spiritual journeys. London and New York: Routledge, 64-77.
33. Halverson, W.D., 2000. The LDS conference center and its history. Salt Lake City, UT: DMT Publishing.
34. Hughey, M.W., 1979. The idea of secularization in the works of Max Weber: a theoretical outline. Qualitative Sociology, 2 (1), 85-111.
35. Jackson, R.H., 2003. Mormon Wests: the creation and evolution of an American region. In: G.J. Hausladen, ed. Western places, American myths: how we think about the west. Reno, NV: University of Nevada Press, 135-165.
36. Jackson, R.H. and Henrie, R., 1983. Perception of sacred space. Journal of cultural geography, 3 (2), 94-107.
37. Johnson, M.K., 1971. A history of the Temple Square Mission of the Church of Jesus Christ of Latter-day Saints to 1970. Masters thesis, Brigham Young University.
38. Johnstone, R.L., 2007. Religion in society: a sociology of religion, 8th edn. Upper Saddle River, NJ: Prentice Hall.
39. Kelly, J.R., 1982. Leisure. Englewood Cliffs, NJ: Prentice Hall, Inc.
40. Kimball, S.W., 1981. A report of my stewardship. Ensign, 11 (5), 5-7.
41. Koskansky, O., 2002. Tourism, charity, and profit: the movement of money in Moroccan Jewish pilgrimage. Cultural anthropology, 17 (3), 359-400.
42. Lloyd, D.W., 1998. Battlefield tourism. New York: Berg.
43. Madsen, M.H., 2003. Mormon meccas: the spiritual transformation of Mormon historical sites from points of interest to sacred space. PhD dissertation, Syracuse University.
44. Mattila, A.S., Apostolopoulous, Y., Sonmez, S., Yu, L., and Sasidharan, V., 2001. The impact of gender and religion on college students’ spring break behavior. Journal of travel research, 40, 193-200.
45. McAllister, K.D. and McAllister, K., 2004. Interview with the author, 19 August.
46. McGettigan, F. and Burns, K., 2001. Clonmacnoise: a monastic site, burial ground and tourist attraction. In: G. Richards, ed. Cultural attractions and European tourism. Wallingford, UK: CABI, 135-158.
47. McKelvie, J., 2005. Religious tourism. Travel and tourism analyst, 4, 1-47.
48. Messenger, T., 1999. Holy leisure: recreation and religion in God’s square mile. Minneapolis, MN: University of Minnesota Press.
49. Meyer, M., 2001. Bureaucracy and bureaucratization. In: N.J. Smelser and P. Baltes, eds. International encyclopedia of the social and behavioral sciences. New York: Elsevier, 1402-1406.
50. Millar, S., 1999. An overview of the sector. In: A. Leask and I. Yeoman, eds. Heritage visitor attractions: an operations management perspective. New York: Cassell, 1-21.
51. Millett, R.L. and Reynolds, N.B., 1998. Latter-day Christianity: 10 basic issues. Provo, UT: Foundation for Ancient Research and Mormon Studies.
52. Morgan, N. and Pritchard, A., 2005. On souvenirs and metonymy: narratives of memory, metaphor and materiality. Tourist studies, 5 (1), 29-53.
53. Morinis, E.A., 1992. Introduction: the territory of the anthropology of pilgrimage. In: E.A. Morinis, ed. Sacred journeys: the anthropology of pilgrimage. Westport, CT: Greenwood Press, 1-28.
54. Nibley, P., 1963. Charles J. Thomas: early guide on Temple Square. The improvement era, 66 (3), 167-168, 202-203.
55. Olsen, D.H., 2003. Heritage, tourism, and the commodification of religion. Tourism recreation research, 28 (3), 99-104.
56. Olsen, D.H., 2006. Management issues for religious heritage attractions. In: D.J. Timothy and D.H. Olsen, eds. Tourism, religion and spiritual journeys. London: Routledge, 104-118.
57. Olsen, D.H. and Timothy, D.J., 1999. Tourism 2000: selling the millennium. Tourism management, 20, 389-392.
58. Olsen, S.L., 2006. Correspondence with the author, 27 October.
59. Ostling, R.N. and Ostling, J.K., 1999. America Mormon: the power and the promise. New York: HarperCollins.
60. Pavicic, J., Alfirevic, N., and Batarelo, V.J., 2007. The management and marketing of religous sites, pilgrimage and religious events: challenges for Roman Catholic pilgrimages in Croatia. In: R. Raj and N.D. Morpeth, eds. Religious tourism and pilgrimage management: an international perspective. Wallingford, UK: CABI, 48-63.
61. Perry, L.T., Bons, P.M., and Wilkins, A.L., 1992. Contemporary church organization. In: D.H. Ludlow, ed. Encyclopedia of Mormonism. New York: Macmillian, 1044-1049.
62. Poria, Y., Butler, R., and Airey, D., 2003. Tourism, religion and religiosity: a holy mess. Current issues in tourism, 6 (4), 340-363.
63. Quinn, D.M., 1976. The Mormon succession crisis of 1844. Brigham Young University studies, 16 (2), 187-233.
64. Raj, R. and Morpeth, N.D., eds, 2007. Religious tourism and pilgrimage management: an international perspective. Wallingford, UK: CABI.
65. Richards, G., 2000. Tourism and the world of culture and heritage. Tourism recreation research, 25 (1), 9-17.
66. Rinschede, G., 1986. The pilgrimage town of Lourdes. Journal of cultural geography, 7 (1), 21-34.
67. Ritzer, G., 1975. Professionalization, bureaucratization and rationalization: the views of Max Weber. Social forces, 53 (4), 627-634.
68. Russell, P., 1999. Religious travel in the new millennium. Travel and tourism analyst, 5, 39-68.
69. Shackley, M., 1996. Visitor management and the monastic festivals of the Himalayas. In: M. Robinson, N. Evans and P. Callaghan, eds. Culture as the tourist product. Sunderland, UK: Centre for Travel and Tourism, 409-422.
70. Shackley, M., 1998. A golden calf in sacred space? The future of St. Katherine’s Monastery, Mount Sinai (Egypt). International journal of heritage studies, 4 (3/4), 123-134.
71. Shackley, M., 1999. Managing the cultural impacts of religious tourism in the Himalayas, Tibet and Nepal. In: M. Robinson and P. Boniface, eds. Tourism and cultural conflicts. New York: CABI, 95-111.
72. Shackley, M., 2001a. Managing sacred sites: service provision and visitor experience. London: Continuum.
73. Shackley, M., 2001b. Potential futures for Robben Island: shrine, museum or theme park? International journal of heritage studies, 7 (4), 355-363.
74. Shackley, M., 2002. Space, sanctity and service: the English cathedral as Heterotopia. International journal of tourism research, 4, 345-352.
75. Shackley, M., 2003. Management challenges for religion-based attractions. In: A. Fyall, B. Garrod and A. Leask, eds. Managing visitor attractions: new directions. Oxford: Butterworth-Heinemann, 159-170.
76. Shackley, M., 2004. Accommodating the spiritual tourist: the case of religious retreat houses. In: R. Thomas, ed. Small firms in tourism: international perspectives. Amsterdam: Elsevier Science, 225-237.
77. Shackley, M., 2005. ‘Service delivery’ at sacred sites: potential contribution of management science. European journal of science and theology, 1(4), 33-40.
78. Shackley, M., 2006a. Costs and benefits: the impact of cathedral tourism in England. Journal of heritage tourism, 1 (2), 133-141.
79. Shackley, M., 2006b. Empty bottles at sacred sites: religious retailing at Ireland’s national shrine. In: D.J. Timothy and D.H. Olsen, eds. Tourism, religion and spiritual journeys. London and New York: Routledge, 94-103.
80. Shani, A., Rivera, M.A., and Severt, D., 2007. “To bring God’s word to all people”: the case of a religious theme-site. Tourism, 55 (1), 39-50.
81. Sharpley, R. and Sundaram, P., 2005. Tourism: a sacred journey? The case of Ashram tourism, India. International journal of tourism research, 7 (3), 161-171.
82. Shields, S.L., 1987. The Latter Day Saint churches: an annotated bibliography. New York: Garland.
83. Shields, S.L., 1990. Divergent paths of the restoration: a history of the Latter Day Saint movement. Bountiful, UT: Restoration Research.
84. Shoval, N., 2000. Commodification and theming of the sacred: changing patterns of tourists consumption in the “Holy Land”. In: M. Gottdiener, ed. New forms of consumption: consumers, culture, and commodification. Oxford: Rowman and Littlefield Publishers, 251-264.
85. Shumway, N.D. and Shumway, L., 2004. Interview with the author, 23 August.
86. Simmons, J.C., 2005. Interview with the author, 8 August.
87. Singh, S., 1998. Probing the product life cycle further. Tourism recreation research, 23 (2), 61-63.
88. Smith, C., 2002. Interview with the author, 6 August.
89. Smith, C., 2004. Interview with the author, 19 August.
90. Smith, J.S., 1976. History of the Church of Jesus Christ of Latter-day Saints, period I: history of Joseph Smith the Prophet, by himself: Volume IV. Salt Lake City: Deseret Book.
91. Sorensen, P.J., 2005. The lost commandment: the sacred rites of hospitality. Brigham Young University studies, 44 (1), 5-32.
92. Stevens, T., 1988. The ministry of welcome: tourism and religious sites. Leisure management, 8 (3), 41-44.
93. Swatos, Jr. W.H. and Tomasi, L., 2002. From medieval pilgrimage to religious tourism. London: Praeger.
94. Tilson, D.J., 2001. Religious tourism, public relations and church-state partnerships. Public relations quarterly, 46 (3), 35-39.
95. Timothy, D.J. and Olsen, D.H., eds. 2006. Tourism, religion and spiritual journeys. London: Routledge.
96. Travel Utah, 2007. 2006 tourism at a glance. Available from: http://travel.utah.gov/research_and_planning/documents/TourismataGlance2006-2-12-2007_000.pdf (accessed 12 May 2007).
97. Vukonic, B., 1996. Tourism and religion. Oxford: Elsevier Science.
98. Vukonic, B., 1998. Religious tourism: economic value or an empty box? Zagreb international review of economics and business, 1 (1), 83-94.
99. Vukonic, B., 2002. Religion, tourism and economics: a convenient symbiosis. Tourism recreation research, 27 (2), 59-64.
100. Wilkinson, N., 2004. Interview with the author, 22 September.
101. Willis, K.G., 1994. Paying for heritage: what price for Durham Cathedral? Journal of environmental planning and management, 37 (3), 267-278.
102. Winter, M. and Gasson, R., 1996. Pilgrimage and tourism: cathedral visiting in contemporary England. International journal of heritage studies, 2 (3), 172-182.
103. Woodward, S.C., 2004. Faith and tourism: planning tourism in relation to places of worship. Tourism and hospitality planning and development, 1 (2), 173-186.
104. Young, L.E. The Temple Block Mission. The relief society magazine, 9 (11), 559-563.