How supervisors convey routine bad news: Facework at ups

Southern Communication Journal

Volumn 64, Issue 3, 1999, Pages 193-209

  Wagoner, Ruth ^a   Waldron, Vincent R ^a  

^a NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85007838282     PISSN: 1041794X     EISSN: 19303203     Source Type: Journal    
DOI: 10.1080/10417949909373134     Document Type: Article

References (27)

1. Barker, J. B. (1993). Tightening the iron cage: Concertive control in self-managing teams. Administrative Science Quarterly, 38,408-437.
2. Beilinson, J. (1991). Communicating the bad news. Personnel, 68,15.
3. Bies, R., Shapiro, D., & Cummings, L. (1988). Causal accounts and managing organizational conflict. Communication Research, 15, 381-399.
4. Bond, C. F. & Anderson, E. L. (1987). The reluctance to transmit bad neivs-. Private discomfort or public display? Journal of Experimental Social Psychology, 23,176-187.
5. Brown, P., & Levinson, S. (1978). Universals in language usage: Politeness phenomena. In E. Goody (Ed.), Questions and politeness: Strategies in social interaction (pp. 56-289). Cambridge: Cambridge University.
6. Brown, P. & Levinson, S. (1987). Politeness: Some universals in language usage. Cambridge: Cambridge University.
7. Craig, R., Tracy, K., & Spisak, F. (1986). The discourse of requests: Assessment of a politeness approach. Human Communication Research, 12, 437-468.
8. Cussella, L. P. (1987). Feedback, motivation, and performance. In F. M. Jablin, L. L. Putnam, K. II. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication (pp. 624-678). Newbury Park, CA: Sage.
9. Downs, C. W., Johnson, K M., & Barge, J. K. (1984). Communication feedback and task performance in organizations: A review of the literature. In H. Greenbaum, R. Falcione, & S. Hetlweg (Eds.), Organizational communication abstracts (pp. 13-47). Beverly Hills, CA: Sage.
10. Fairhurst, G. (1993). The leader-member exchange patterns of women leaders in industry: A discourse analysis. Communication Monographs, 60,321-351.
11. Fairhurst, G. T., Green, S. G., & Snavely, B. K. (1984). Face support in controlling poor performance. Human Communication Research, 11, 272-295.
12. Izraeli, D., & Jick, T. (1986). The art of saying no: Linking power to culture. Organization Studies, 7, 171-192.
13. Kardes, F. R., & Kimble, C. E. (1984). Strategic self-presentation as a function of message valence and the prospect of future interaction. Representative Research in Social Psychology, 14, 2-11.
14. Kline, S. L., & Floyd, C. H. (1990). On the art of saying no: The influence of social cognitive development on messages of refusal. Western Journal of Speech Communication, 54, 454-472.
15. Krone, K.J., Chen, L., Gallant, L., & Sloan, D. K. (1995 November). The nature of managerialfacework during emotional encounters in Chinese factories. Paper presented at the annual convention of the Speech Communication Association, San Antonio, TX.
16. Larson, J. R. (1989). The dynamic interplay between employees' feedback-seeking strategies and supervisor's delivery of performance feedback. Academy of Management Revieio, 14, 40&A22.
17. Lee, F. (1993). Being polite and keeping MUM: How bad news is communicated in organizational hierarchies. Journal of Applied Social Psychology, 23, 1124-1149.
18. Lim, T., & Bowers, J. W. (1991). Facework: Solidarity, approbation and tact. Human Communication Research, 17, 415-450.
19. Maynard, D. W. (1992). On clinicians co-implicating recipients' perspective in the delivery of diagnostic news. In P. Drew &J. Heritage (Eds.), Talk at work: Interaction in institutional settings (pp. 331-358). Cambridge: Cambridge University.
20. Penman, R. (1990). Facework & politeness: Multiple goals in courtroom discourse. Journal of Language and Social Psychology, 9,15-38.
21. Rosen, S., & Tesser, A. (1972). Fear of negative evaluation and the reluctance to transmit bad news. The Journal of Communication, 22, 124-141.
22. Rotton.J., Heslin, R., & Blake, B. F. (1983). Cood news is no news: Some determinants of pre-attributional information search. Representative Research in Social Psychology, 13, 49-56.
23. Ting-Toomey, S. (1988). Intercultural conflict styles: A face-negotiation theory. In Y. Y. Kim & W. Gudykunst (F.ds.), Theories in intercultural communication (pp. 213-235). Newbury Park: Sage.
24. Tesser, A., Rosen, S., & Waranch, E. (1973). Communicator mood and the reluctance to transmit undesirable messages (the MUM effect). The Journal of Communication, 23, 265-283.
25. Waldron, V.R. (1991). Once more with feeling: Reconsidering the role of emotion in work. In S. A. Deetz (Ed.), Communication yearbook 17 (pp. 388-416). Thousand Oaks, CA: Sage.
26. Waldron, V. R., & Cegala, D. J. (1992). Assessing conversational cognition: Levels of cognitive theory and associated methodological requirements. Human Communication Research, 18, 599-622.
27. Waldron, V. R., & Krone, K. J. (1991). The experience and expression of emotion in the workplace. A study of a corrections organization. Management Communication Quarterly, 4, 287-309.