Insuring quality service: Training mystery shoppers

Journal of Human Resources in Hospitality and Tourism

Volumn 2, Issue 2, 2004, Pages 41-56

  Beck, Jeff ^a   Lalopa, Joe ^b   Hall, Justin ^c  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

^c USAF   (United States)

Author keywords

Mystery shopping; Recognition programs; Service quality; Training

Indexed keywords

EID: 85006550612     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v02n02_03     Document Type: Article

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