Enhancing Interaction with Dynamic Environments: An Adaptive Approach to Process Management

International Journal of Technology and Human Interaction (IJTHI)

Volumn 2, Issue 4, 2006, Pages 37-53

  Wang, Minhong ^a   Wang, Huaiqing ^b  

^a HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

human computer interaction; intelligent agent; process workflow management

Indexed keywords

EID: 85001755101     PISSN: 15483908     EISSN: 15483916     Source Type: Journal    
DOI: 10.4018/jthi.2006100103     Document Type: Article

References (34)

1. Aalst, W. M. P. Van Der, & Kumar, A. (2003). XML-based schema definition for support of interorganizational workflow. Information Systems Research, 14(1), 23–46.
2. Basu, A., & Kumar, A. (2002). Research commentary: Workflow management systems in e-business. Information Systems Research, 13(1), 1–14.
3. Casati, F., Ceri, S., Paraboschi, S., & Pozzi, G. (1999). Specification and implementation of exceptions in workflow management systems. A CM Transactions on Database Systems, 24(3), 405–451.
4. Chiu, D., Li, Q., & Karlapalem, K. (2001). Web-driven cooperative exception handling in ADOME workflow management system. Information Systems, 26(2), 93–120.
5. Dix, A., Ramduny, D., & Wilkinson, J. (1998). Interaction in the large. Interacting with Computers, 11(1), 9–32.
6. Giarratano, J., & Riley, G. (1994). Expert systems-Principles and programming. Boston: PWS Publishing Company.
7. Grefen, P., Pernici, B., & Sanchez, G. (1999). Database supportfor workflow management: The WIDEproject. Boston: Kluwer Academic Publishers.
8. Hoc, J. (2001). Towards a cognitive approach to human-machine cooperation in dynamic situations. International Journal of Human-Computer Studies, 54(4), 509–540.
9. Horton, K., Davenport, E., & Harper, T. W. (2005). Understanding sociotechnical action: An introduction to the special issue. International Journal of Technology and Human Interaction, 1(3), Preface.
10. Huhns, M. N. & Singh, M. P. (1998). Workflow agents. IEEE Internet Computing, 2(4), 94–96.
11. Huwang, S. & Tang, J. (2004). Consulting past exceptions to facilitate workflow exception handling. Decision Support Systems, 37(1), 49–69.
12. Jennings, N., Faratin, P., Norman, T. J., O'Brien, P. & Odgers, B. (2000). Autonomous agents for business process management. International Journal of Applied Artificial Intelligence, 14(2), 145–189.
13. Klein, M., & Dellarocas, C. (2000b). A knowledge-based approach to handling exceptions in workflow systems. Computer Supported Cooperative Work, 9(3–4), 399–412.
14. Klein, M., Dellarocas, C., & Bernstein, A. (2000a). Introduction to the special issue on adaptive workflow systems. Computer Supported Cooperative Work, 9(3–4), 265–267.
15. Kumar,A., & Zhao, L. (1999). Dynamic routing and operational controls in a workflow management system. Management Science, 45(2), 253–272.
16. Kumar, V, & David, G. (2000). Global straight through processing-The evolution continues. Electronic Data Systems Publication.
17. Lerch, F. J. & Harter, D. E. (2001). Cognitive support for real-time dynamic decision making. Information Systems Research, 12(1), 63–82.
18. Morgan, T. (2002). Business rules and information systems. New York: Addison-Wesley.
19. O'Brien, P. D. & Wiegand, W. E. (1998). Agent based process management: Applying intelligent agents to workflow. The Knowledge Engineering Review, 13(2), 1–14.
20. Richards, D., & Compton, P. (1998). Taking up the situated cognition challenge with ripple down rules. International Journal of Human-Computer Studies, 49(6), 895–926.
21. Schreiber, G., Akkermans, H., Anjewierden, A., deHoog, R., Shadbolt, N., VandeVelde, W. & Wielinga, R. (2000). Knowledge engineering and management: The CommonKADS methodology. London: MIT Press.
22. Sharples, M., Jeffery, N., Boulay, J. B. H. Du, Teather, D., Teather, B. & Boulay, G. H. Du (2002). Socio-cognitive engineering: A methodology for the design of human-centred technology. European Journal of Operational Research, 136(2), 310–323.
23. Simmons, M. (2001). Securities operations: A guide to order andposition management. New York: John Wiley & Sons.
24. Wang, H., Mylopoulos, J., & Liao, S. (2002). Intelligent agents and financial risk monitoring Systems. Communications of the ACM, 45(3), 83–88.
25. Wang, M., & Wang, H. (2004). Agents and Web-services supported business exception management. Lecture Notes in Computer Science, 3157, 615–624.
26. Wang, M., & Wang, H. (2005). Intelligent agent supported business process management. Proceedings of 38th HawaiiInternational Conference on System Sciences (HICSS-38).
27. Wang, M., & Wang, H. (2006). From process logic to business logic-A cognitive approach to business process management. Information & Management, 43(2), 179–193.
28. Wang, M., Wang, H., Wan, K. K. & Xu, D. (2004). Knowledge-based exception handling in securities transactions. Proceedings of 37th Hawaii International Conference on System Sciences (HICSS-37).
29. Wang, M., Wang, H., & Xu, D. (2005). The design of intelligent workflow monitoring with agent technology. Knowledge-Based Systems, 18(6), 257–266.
30. Wang, M., Wang, H., Xu, D., Wan, K. K. & Vogel, D. (2004). A Web-service agent-based decision support system for securities exception management. Expert Systems with Applications, 27(3), 439–450.
31. Wooldridge, M. (2002). An introduction to multiagent systems. UK: J. Wiley.
32. Wooldridge, M., & Jennings, N. (1995). Intelligent agents: Theory and practice. The Knowledge Engineering Review, 10(2), 115–152.
33. Zeng, L., Flaxer, D., Chang, H., & Jeng, J. (2002). PLMflow-dynamic business process composition and execution by rule inference. Lecture Notes in Computer Science, 2444, 141–150.
34. Zhuge, H. (2003). Workflow-and agent-based cognitive flow management for distributed team cooperation. Information & Management, 40(5), 419–429.