Developing Global Competitiveness in Healthcare:: A Thai Healthcare Organization's Perspective

International Journal of Information Systems in the Service Sector

Volumn 1, Issue 4, 2009, Pages 61-72

  Wall, William P ^a  

^a SHINAWATRA UNIVERSITY   (Thailand)

Author keywords

global competitiveness; healthcare organization; management; medical care; strategic alliance

Indexed keywords

EID: 85001680770     PISSN: 19355688     EISSN: 19355696     Source Type: Journal    
DOI: 10.4018/jisss.2009062905     Document Type: Article

References (31)

1. Abu Dhabi Health Authority. (2007). Policy on Cultural Sensitivity and Awareness in Health Care Facilities. Reference Number: PPR/HCP/P0004/07 Issue Date: May 2007 Revision Date: May 2009 Version: II. Abu Dhabi, UAE: Author.
2. Abu Dhabi Urban Planning Council (UPC). (2007). Abu Dhabi Plan 2003. Abu Dhabi, UAE: Author.
3. Asch S. M., Kerr E. A., Keesey J., Adams J. L., Setodji C. M., Malik S., McGlynn E. A. (2006). Who is at greatest risk for receiving poor - quality health care? The New England Journal of Medicine, 354(11), 1147–1156. 10.1056/NEJMsa044464 16540615
4. Becker H. S. (1967). Whose side are we on? Social Problems, 14, 239–247. 10.1525/sp.1967.14.3.03a00010
5. Bernheim, et al(2008). Influence of patients' socioeconomic status on clinical management decisions: A qualitative study. Annals of Family Medicine, 6, 53–59. 10.1370/afm.749 18195315
6. Bowling, A., & Ebrahim, S. (2005). Handbook of health research methods. Buckingham: Open University Press.
7. Bushe G. R. (1995). Organization development. Faculty of Business Administration, Simon Fraser University. Organization Development Journal, 13(3), 14–22.
8. Buttle, F. (2003). Customer relationship management: Concepts and tools. Elsevier Butterworth-Heinemann, Oxford.
9. Cortez, N. (2008). Patients without Borders: The Emerging Global Market for Patients and the Evolution of Modern Health Care. Indiana Law Journal, 83. SMU Dedman School of Law Legal Studies Research Paper No. 00–24.
10. Ezzy, D. (2002). Qualitative analysis: Practice and innovation. Crows Nest, New South Wales, AU: Allen & Unwin.
11. Global Doctor Options. (2008). Global Doctor Options Guide. Las Vegas, NV: Author.
12. Joint Commission International. (2007). Joint Commission International Accreditation: Getting Started. Oak Brook, IL: Author.
13. Kasikorn Research. (2007, October). Thailand Hospital Statistics. Medical Tourism News.
14. Levine, J. H. (1993). Exceptions are the Rule: An Inquiry into Methods in the Social Sciences. Boulder, CO: Westview Press.
15. Lieberman M. B. (1987, Sep. - Oct.). The learning curve, diffusion, and competitive strategy. Strategic Management Journal, 8(5), 441–452.
16. Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. Thousand Oaks, CA: Sage Publications.
17. Porter, M. E. (1990). The competitive advantage of nations. New York: Free Press.
18. Porter M. E. (1996, November-December). What is Strategy? Harvard Business Review, 61–78. 10158474
19. Porter, M. E. (1998). Competitive advantage: Creating and sustaining superior performance. New York: Free Press.
20. Porter, M. E., & Teisberg, E. O. (2006). Redefining health care: Creating value-based competition on results. Boston, MA: Harvard Business School Press.
21. Shahin A., Mahbod M. A. (2007). Prioritization of key performance indicators: An integration of analytical hierarchy process and goal setting. International Journal of Productivity and Performance Management, 56(3), 226–240. 10.1108/17410400710731437
22. Size, T. (1995). Strategic alliances: Some lessons from experience: A Commentary, from Partners for the Dance.In A.D. Kaluzny, H.S. Zuckerman & Thomas C. Ricketts, III (Eds.), Forming Strategic Alliances in Health Care (pp. 40–52). Foundation of the American College of Healthcare Executives. Ann Arbor, MI: Health Administration Press.
23. Spulber, D. F. (2007). Global competitive strategy. Cambridge, MA: Cambridge University Press.
24. Stein, B. (1992). Strategic alliances: Some lessons from experience. New York: Simon & Schuster.
25. Stokes B. (2007). Bedside India. National Journal, 39(18), 36–40.
26. Strauss, A., & Corbin, J. (1998). Basics of qualitative research: grounded theory and procedures and techniques. Newbury Park, Calif.: Sage Publications.
27. Thomas D. R. (2006). A general inductive approach for analyzing qualitative evaluation data. The American Journal of Evaluation, 27, 237–246. 10.1177/1098214005283748
28. Tourism Authority of Thailand. (2007). Medical Tourism in Thailand. Bangkok, Thailand: Author.
29. Wockhardt Hospitals. (2008). Retrieved November 14, 2008 from http://www.companionglobalhealthcare.com/agents/providernetwork/wockhardthospitalsmumbai.aspx
30. Wolcott H. F. (1994). Transforming qualitative data: Description, analysis, and interpretation. Journal of Phenomenological Research, 14, 197–242.
31. Zuckerman, H. S. (2002). Strategic alliances: A worldwide phenomenon comes to health care. Washington, DC: Beard Books.