Towards Establishing an Integrated System of Quality Assurance in South African Higher Education Libraries

IFLA Journal

Volumn 33, Issue 2, 2007, Pages 109-116

  de Jager, Karin ^a  

^a UNIVERSITY OF CAPE TOWN   (South Africa)

Author keywords

academic libraries; performance measures; quality assurance; South Africa

Indexed keywords

EID: 84997941171     PISSN: 03400352     EISSN: None     Source Type: Journal    
DOI: 10.1177/0340035207080302     Document Type: Article

References (12)

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2. Association of Research Libraries. ARL Statistics, 1989— 2004: a guide to the machine-readable data [online]. Available from World Wide Web: Available: http://www.arl.org/bm~doc/ddoc.doc [28 March 2007]
3. Association of Research Libraries. ARL statistics questionnaire, 2003—04: instructions for completing the questionnaire. [online]. In ARL Statistics 2003—04: a compilation of statistics from the one hundred and twenty-three members of the Association of Research Libraries, p. 94—100. Available: http://www.arl.org/bm~doc/arlstat04.pdf [28 March 2007].
4. Brophy, Peter and Couling, Kate. (1997) Quality management in libraries. In Quality management and benchmarking in the information sector: Results of recent research. London: Bowker Saur, pp. 33—119.
5. Council of Australian University Librarians. (2004) Statistics, 2004. [online]. Available: http://www.caul.edu.au/stats/ [cited 29 May 2006].
6. Council on Higher Education (South Africa). Higher Education Quality Committee. (2004) Criteria for institutional audits [online]. Available: http://www.che.ac.za [cited 27 March 2006].
7. De Jager, Karin. (2006) Accountable and fit for purpose: Towards consensus on quality in higher education libraries in South Africa. 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services. 22nd—25th August 2005. Collingwood College, Durham, UK. [In press]
8. The effective academic library: A framework for evaluating the performance of UK academic libraries. (1995) A consultative report to the HEFCE, SHEFC, HEFCW and DENI by the Joint Funding Councils' Ad-hoc Group on Performance Indicators for Libraries Bristol: HEFCE Publications.
9. Kinnell, Margaret, Usherwood, Bob and Jones, Kathryn. (1999) Improving library and information services through self-assessment: A guide for senior managers and staff developers. British Library Research and Innovation Report 172. London: Library Association.
10. Poll, Roswitha and Te Boekhorst, Peter. (1996) Measuring quality: International guidelines for performance measurement in academic libraries. IFLA Publications 76. München: Saur.
11. Society of College, National and University Libraries. Statistical questionnaire, 2003—2004. [online]. Available: http://www.sconul.ac.uk/pubs_stats/statsques.html [cited 17 May 2005].
12. University of the Witwatersrand. Library Quality Assurance Sub-Committee. July 2005. Library framework document for quality assurance (unpublished).