How Anomaly Response is Distributed Across Functionally Distinct Teams in Space Shuttle Mission Control

Journal of Cognitive Engineering and Decision Making

Volumn 1, Issue 4, 2007, Pages 405-433

  Watts Perotti, Jennifer ^a   Woods, David D ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84996207312     PISSN: 15553434     EISSN: None     Source Type: Journal    
DOI: 10.1518/155534307X264889     Document Type: Article

References (52)

1. Brennen S. E. (1998). The grounding problem in conversations with and through computers. In Fussel S. R., Kreuz R. J.,(Eds.), Social and cognitive psychological approaches to interpersonal communication (pp. 201–224). Mahwah, NJ: Erlbaum.
2. Carroll J. M. Neale D. C. Isenhour P. L. Rosson M. B. McCrickard D. S. (2003). Notification and awareness: Synchronizing task-oriented collaborative activity. International Journal of Human-Computer Studies, 58, 605–632.
3. Cialdini R. B. Petty R. (1976). Elastic shifts of opinion: Determinants of direction and durability. Personality and Social Psychology, 34, 663–672.
4. Columbia Accident Investigation Board (CAIB). (2003). Report (6 vols). Washington, DC: Government Printing Office. Retrieved from www.caib.us/news/report/default.html.
5. De Keyser V. Woods D. D. (1990). Fixation errors: Failures to revise situation assessment in dynamic and risky systems. In Colombo A. G., de Bustamante A. Saiz,(Eds.), Systems reliability assessment (pp. 231–251). Dordrecht, Netherlands: Kluwer Academic Publishers.
6. Dekker S. W. A. (2000). The field guide to human error investigations. London: Ashgate.
7. Dekker S. W. A. Nyce J. M. Hoffman R. R. (2003). From contextual inquiry to designable futures: What do we need to get there? IEEE Intelligent Systems, 18, 74–77.
8. Dugdale J. Pavard B. Soubie J. L. (2000). A pragmatic development of a computer simulation of an emergency call centre. In Dieng R., Giboin A., Karsenty L., De Michelis G.,(Eds.), Designing cooperative systems: The use of theories and models (Proceedings of the 5th International Conference on the Design of Cooperative Systems, COOP 2000, (pp. 241–258). Amsterdam: IOS Press.
9. Fischer U. Orasanu J. (2000). Error-challenging strategies: Their role in preventing and correcting errors. Proceedings of the International Ergonomics Association 14th Triennial Congress and Human Factors and Ergonomics Society 44th Annual Meeting (pp. 130–133). Santa Monica, CA: SAGE Publications.
10. Flin R., Arbuthnot K.,(Eds.) (2002). Incident command: Tales from the hot seat. Aldershot, UK: Ashgate.
11. Flin R. Slaven G. Stewart K. (1996). Emergency decision making in the offshore oil and gas industry. Human Factors, 38, 262–277.
12. Gaba D. M. Maxwell M. DeAnda A. (1987). Anesthetic mishaps: Breaking the chain of accident evolution. Anesthesiology, 66, 670–676.
13. Gettys C. F. Pliske R. M. Manning C. Casey J. T. (1987). An evaluation of human act generation performance. Organizational Behavior and Human Decision Processes, 39, 23–51.
14. Harper R. Hughes J. Shapiro D. (1991). Harmonious working and CSCW: Computer technology and air traffic control. In Bowers J., Benford S. D.,(Eds.), Studies in computer supported cooperative work: Theory, practice, and design (pp. 225–234). Amsterdam: North-Holland.
15. Heath C. Jirotka M. Luff P. Hindmarsh J. (1995). Unpacking collaboration: The interactional organisation of trading in a city dealing room. Computer Supported Cooperative Work, 3, 147–165.
16. Heath C. Luff P. (1992). Collaboration and control: Crisis management and multimedia technology in London Underground line control rooms. Computer Supported Cooperative Work, 1, 69–94.
17. Hinds P., Kiesler S.,(Eds.) (2002). Distributed work. Cambridge: MIT Press.
18. Hollenbeck J. Ilgen D. Sego D. Hedlund J. Major D. Phillips J. (1995). Multilevel theory of team decision making: Decision performance in teams incorporating distributed expertise. Journal of Applied Psychology, 80, 292–316.
19. Hong L. Page S. E. (2002). Groups of diverse problem solvers can outperform groups of high-ability problem solvers. Proceedings of the National Academy of Science: Economic Sciences, 101, 16385–16389.
20. Jones P. (1995). Cooperative work in mission operations: Analysis and implications for computer support. Computer Supported Cooperative Work, 3, 103–145.
21. Klein G. (2001). Features of team coordination. In McNeese M., Endsley M. R., Salas E.,(Eds.), New trends in cooperative activities: Understanding system dynamcs in complex environments (pp. 68–95). Santa Monica, CA: SAGE Publications.
22. Klein G. Feltovich P. Bradshaw J. M. Woods D. D. (2005). Common ground and coordination in joint activity. In Rouse W., Boff K.,(Eds.), Organizational simulation (pp. 139–178). New York: Wiley.
23. Klinger D. W. Klein G. (1999). Emergency response organizations: An accident waiting to happen. Ergonomics in Design, 7(3), 20–25.
24. Larson J. Christensen C. (1993). Groups as problem-solving units: Toward a new meaning of social cognition. British Journal of Social Psychology, 32, 5–30.
25. Layton C. Smith P. J. McCoy C. E. (1994). Design of a cooperative problem-solving system for en-route flight planning: An empirical evaluation. Human Factors, 36, 94–119.
26. Malin J. Schreckenghost D. Woods D. Potter S. Johannesen L. Holloway M. Forbus K. (1991). Making intelligent systems team players: Case studies and design issues (NASA Technical Memo 104738). Houston, TX: NASA Johnson Space Center.
27. Mark G. (2002). Extreme collaboration. Communications of the ACM, 45, 89–93.
28. McGrath J. E. (1991). Time, interaction, and performance (TIP): A theory of groups. Small Group Research, 22, 147–174.
29. Militello L. G. Patterson E. S. Bowman L. Wears R. (2007). Information flow during crisis management: Challenges to coordination in the emergency operations center. Cognition Technology & Work, 9, 25–31.
30. Moore C., Dunham P.,(Eds.) (1995). Joint attention: Its origins and role in development. Mahwah, NJ: Erlbaum.
31. Olson G. M. Malone T. W. Smith J. B. (2001). Coordination theory and collaboration technology. Mahwah, NJ: Erlbaum.
32. Patterson E. S. Cook R. I. Woods D. D. Render M. L. (2004). Examining the complexity behind a medication error: Generic patterns in communication. IEEE Transactions on Systems Man and Cybernetics Part A, 34, 749–756.
33. Patterson E. S. Roth E. M. Woods D. D. (2001). Predicting vulnerabilities in computer-supported inferential analysis under data overload. Cognition Technology and Work, 3(4), 224–237.
34. Patterson E. S. Watts-Perotti J. C. Woods D. D. (1999). Voice loops as coordination aids in space shuttle mission control. Computer Supported Cooperative Work, 8, 353–371.
35. Patterson E. S. Woods D. D. (2001). Shift changes, updates, and the on-call model in space shuttle mission control. Computer Supported Cooperative Work, 10, 317–346.
36. Pennathur P. R. Bisantz A. M. Fairbanks R. J. Perry S. P. Zwemer F. L. Wears R. L. (2007). Assessing the impact of computerization on work practice: Information technology in emergency departments. Proceedings of the Human Factors and Ergonomics Society 51st Annual Meeting (pp. 377–381). Santa Monica CA: SAGE Publications.
37. Roth E. M. Malin J. T. Schreckenghost D. L. (1997). Paradigms for intelligent interface design. In Helander M., Landauer T., Prabhu P.,(Eds.), Handbook of human-computer interaction (2nd ed., pp. 1177–1201). Amsterdam: North-Holland.
38. Roth E. M. Woods D. D. Pople H. E. (1992). Cognitive simulation as a tool for cognitive task analysis. Ergonomics, 35, 1163–1198.
39. Shalin V. L. (2005). The roles of humans and computers in distributed planning for dynamic domains. Cognition Technology & Work, 7, 198–211.
40. Shattuck L. G. Woods D. D. (2000). Communication of intent in military command and control systems. In McCann C., Pigeau R.,(Eds.), The human in command: Exploring the modern military experience (pp. 279–292). New York: Kluwer Academic/Plenum.
41. Smith P. J. Klopfenstein M. Jezerinac J. Spenser A. (2004). Distributed work in the National Airspace System: Providing feedback loops using the postoperations evaluation tool (POET). In Kirwan B., Rodgers M., Schaefer D.,(Eds.), Human factors impacts in air traffic management (pp. 127–152). London: Ashgate.
42. Smith P. J. McCoy E. Layton C. (1997). Brittleness in the design of cooperative problem-solving systems: The effects on user performance. IEEE Transactions on Systems Man and Cybernetics, 27, 360–371.
43. Smith P. J. McCoy E. Orasanu J. (2001). Distributed cooperative problem-solving in the air traffic management system. In Klein G., Salas E.,(Eds.), Naturalistic decision making (pp. 369–384). Mahwah, NJ: Erlbaum.
44. Smith P. J. Spenser A. L. Billings C. E. (2007). Strategies for designing distributed systems: Case studies in the design of the air traffic management system. Cognition Technology & Work, 9, 39–49.
45. Starbuck W. H., Farjoun M.,(Eds.) (2005). Organization at the limit: NASA and the Columbia disaster. Malden, MA: Blackwell.
46. Woods D. D. (1993). Process tracing methods for the study of cognition outside of the experimental psychology laboratory. In Klein G. A., Orasanu J., Calderwood R.,(Eds.), Decision making in action: Models and methods (pp. 228–251). Norwood, NJ: Ablex.
47. Woods D. D. (1994). Cognitive demands and activities in dynamic fault management: Abductive reasoning and disturbance management. In Stanton N.,(Ed.), Human factors in alarm design (pp. 63–92). Bristol, PA: Taylor & Francis.
48. Woods D. D. (2005). Creating foresight: Lessons for resilience from Columbia. In Starbuck W. H., Farjoun M.,(Eds.), Organization at the limit: NASA and the Columbia disaster (pp. 289–308). Malden MA: Blackwell.
49. Woods D. D. Hollnagel E. (2006). Joint cognitive systems: Patterns in cognitive systems engineering. Boca Raton, FL: Taylor & Francis.
50. Woods D. D. Johannesen L. J. Cook R. I. Sarter N. B. (1994). Behind human error: Cognitive systems, computers, and hindsight. Dayton, OH: Human Systems Integration Information and Analysis Center.
51. Woods D. D. O'Brien J. Hanes L. F. (1987). Human factors challenges in process control: The case of nuclear power plants. In Salvendy G.,(Ed.), Handbook of human factors/ergonomics (pp. 1724–1770). New York: Wiley.
52. Woods D. D. Patterson E. S. (2000). How unexpected events produce an escalation of cognitive and coordinative demands. In Hancock P. A., Desmond P.,(Eds.), Stress, workload and fatigue (pp. 290–302). Mahwah, NJ: Erlbaum.