The perceived influence of centralising operations in chain hotels

Tourism and Hospitality Research

Volumn 6, Issue 4, 2006, Pages 251-266

  Espino Rodríguez, Tomás F ^a   Taylor, J Stephen ^b  

^a UNIVERSITY OF LAS PALMAS DE GRAN CANARIA   (Spain)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

centralisation; chain hotels; competitive value; organisational performance

Indexed keywords

EID: 84996203378     PISSN: 14673584     EISSN: 17429692     Source Type: Journal    
DOI: 10.1057/palgrave.thr.6050022     Document Type: Article

References (31)

1. Au Yeung T. Law R. (2004) ‘Extending the Modified Heuristic Usability Evaluation Technique to Chain and Independent Hotel Websites’, International Journal of Hospitality Management, 23, 3, 307–313.
2. Barney J. B. (1991) ‘Firm Resources and Sustained Competitive Advantage’, Journal of Management, 17, 1, 99–120.
3. Beatty R. W. Schneier C. E. (1997) ‘New HR Roles to Impact Organizational Perfomance: From partners to players’, Human Resource Management, 36, 29–37.
4. Burgess C. (2004) ‘Planning for the Centralization of Accounting in Chain Hotels’, Tourism and Hospitality Planning & Development, 1, 2, 145–156.
5. Canarian Statistical Institute, (2002) Data bases. Directory of Economic Units. Hotels and pensions [On-line]. Available at: http://www.istac.rcanaria.es 20th July 2004.
6. Cerra J. Dorado J. Estepa D. García P (1997), Gestión de la producción de alojamientos y restauración, Editorial Síntesis. Madrid.
7. Carlzon J. (1987), Moments of Truth. Ballinger Publishing, Cambridge, MA.
8. Chandler A. (1977), The Visible Hand. Belknap, Cambridge, MA.
9. Conner K. R. (1991) ‘A Historical Comparison of Resource-based Theory and Five Schools of Thought Within Industrial Organization Economics: Do we have a new theory of the firm?, Journal of Management, 17, 121–154.
10. Darr W. Argote L. Epple D. (1995) ‘The Acquisition, Transfer and Depreciation of Knowledge in Service Organizations: Productivity in franchises’, Management Science, 41, 1750–1762.
11. Espino-Rodríguez T. F. Padrón-Robaina V. (2005) ‘A Resource-based View of Outsourcing and Its Implications for Organizational Performance in the Hotel Sector’, Tourism Management, 26, 5, 707–721.
12. Grant R. M. (1991) ‘The Resource-based Theory of Competitive Advantage: Implications for strategy formulation’, California Management Review, 33, 2, 114–135.
13. Go F. M. Pine R. (1995). Globalization Strategy in the Hotel Industry. Routledge, London.
14. Hamel G. Prahalad C. K. (1994). Competing for the Future. Harvard Business School Press, Boston, USA.
15. Ingram P. (1996). The Rise of Chains in the United States 1896-1980. Garland Publishing, Inc. New York and London.
16. Ingram P. Baum J. (1997) ‘Chain Affiliation and the Manhattan Hotels, 1898-1980’, Administrative Science Quarterly, 42, 68–102.
17. Kasavana M. L. Brooks R. M. (1995), Managing Front Office Operations, The Educational Institute of the American Hotel & Motel Association, Michigan, USA.
18. Lepak D. Snell S. (1998) ‘Virtual HR: Strategic human resource management in the 21st century’, Human Resource Management Review, 8, 3, 215–235.
19. Loh L. Venkatraman N. (1992) ‘Determinants of Information Technology Outsourcing: A cross sectional analysis’, Journal of Management Information Systems, 9, 1, 7–24.
20. McWilliams B. (1996) ‘Have you Considered Insourcing?’ Across the Board, 33, 10, 31–36.
21. Miner A. Amburgey T. Stearns T. (1990) ‘Resources Buffers and Transformational Shields’, Administrative Science Quarterly, 35, 689–713.
22. Orfila-Sintes F. Crespí-Caldera R. Martínes-Ros E. (2005) ‘Innovation Activity in the Hotel Industry: Evidence from Balearic Islands’, Tourism Management, 26, 6, 851–865.
23. Peteraf M. A. (1993) ‘The Cornerstone of the Competitive Advantage: A resource-based view’, Strategic Management Journal, 14, 179–191.
24. Penrose E. (1959), The Theory of the Growth of the Firm, John Wiley, New York.
25. Phillips P. A. (1996) ‘Strategic Planning and Business Performance in the Quoted UK Hotel Sector: Results of an exploratory study’, International Journal of Hospitality Management, 15, 4, 347–362.
26. Rumelt R. P. (1974) ‘Toward a strategic theory of the firm’, in Lamb R. B. (ed), Competitive Strategic Management, Prentice Hall Inc., New York.
27. Renner P. (1994), Basic Hotel Front Office Procedures, Van Nostran Reinhold, New York.
28. Teece D. J. (1982) ‘Toward An Economic Theory of the Multiproduct’, Journal of Economic Behavior and Organization, 3, 223–247.
29. Teece D. J. (1986) ‘Transaction Cost Economics and the Multinational Enterprise. An Assessment’, Journal of Economic Behavior and Organization, 7, 21–45.
30. Teng J. Cheon M. Grover V. (1995) ‘Decisions to Outsource Information Systems Functions: Testing a strategy-theoretic-discrepancy model’, Decision Sciences, 26, 1, 75–103.
31. Siguaw J. A. Enz C. A. Namasivayam K. (2000) ‘Adoption of Information Technology in US Hotels: Strategically driven objectives’, Journal of Travel Research, 39, 2, 192–201.