Predicting the Persistence and Performance of Newly Recruited Telephone Interviewers

Field Methods

Volumn 18, Issue 3, 2006, Pages 305-320

  Link, Michael W ^a  

^a CENTERS FOR DISEASE CONTROL AND PREVENTION   (United States)

Author keywords

survey interviewer; survey methodolog; survey researc; telephone survey

Indexed keywords

EID: 84996193672     PISSN: 1525822X     EISSN: None     Source Type: Journal    
DOI: 10.1177/1525822X06287534     Document Type: Article

References (14)

1. Axelrod, M., and C. F. Cannell. 1959. A research note on an attempt to predict interviewer effectiveness. Public Opinion Quarterly 23 (4): 571–576.
2. Bandura A. 1986. Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice Hall.
3. Couper, M. P., and R. M. Groves. 1992. The role of interviewer in survey participation. Survey Methodology 18 (2): 263–277.
4. de Leeuw, E. 1999. How do successful and less successful interviewers differ in tactics for combating survey nonresponse? Bulletin de Methodologie Sociologique 62 (1): 29–42.
5. Durbin, J., and A. Stuart. 1951. Differences in response rates of experienced and inexperienced interviewers. Journal of the Royal Statistical Society, Series A 114: 163–206.
6. Groves, R., and M. Couper. 1998. Nonresponse in household interview surveys. New York: John Wiley.
7. Groves, R., and N. H. Fultz. 1985. Gender effects among telephone interviewers in a survey of economic attitudes. Sociological Methods & Research 14 (1): 31–52.
8. Hyman, H. 1954. Interviewing in social research. Chicago: University of Chicago Press.
9. Japec, L., and P. Lundqvist. 1999. Interviewer strategies and attitudes. Paper presented at the International Conference on Survey Nonresponse, Portland, Oregon.
10. Martin, J., and R. Beerten. 1999. The effect of interviewer characteristics on survey response rates. Paper presented at the International Conference on Survey Nonresponse, Portland, Oregon.
11. Moorman P. G., B. Newman, R. C. Millikan, C. K. Tse, and D. P. Sandler. 1999. Participation rates in a case-control study: The impact of age, race, and race of interviewer. Annals of Epidemiology 9 (2): 188–195.
12. Morton-Williams, J. 1993. Interviewer approaches. Aldershot, UK: Dartmouth.
13. Oksenberg, L., L. Coleman, and C. F. Cannell. 1986. Interviewers’ voices and refusal rates in telephone surveys. Public Opinion Quarterly 50 (1): 97–111.
14. Singer, E., M. R. Frankel, and M. B. Glassman. 1983. The effect of interviewer characteristics and expectations on response. Public Opinion Quarterly 47 (1): 68–83.