Routine failures in the process for blood testing and the communication of results to patients in primary care in the UK: a qualitative exploration of patient and provider perspectives

BMJ quality & safety

Volumn 24, Issue 11, 2015, Pages 681-690

  Litchfield, Ian ^a   Bentham, Louise ^a   Hill, Ann ^a   McManus, Richard J ^a   Lilford, Richard ^a   Greenfield, Sheila ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

General practice; Healthcare quality improvement; Patient centred care

Indexed keywords

BLOOD EXAMINATION; DIAGNOSTIC TEST; DOCTOR PATIENT RELATION; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; NATIONAL HEALTH SERVICE; PRIMARY HEALTH CARE; PROCEDURES; PSYCHOLOGY; PUBLIC RELATIONS; STANDARDS; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM;

COMMUNICATION; DIAGNOSTIC TESTS, ROUTINE; FOCUS GROUPS; HEMATOLOGIC TESTS; HUMANS; INTERPROFESSIONAL RELATIONS; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; QUALITY IMPROVEMENT; STATE MEDICINE; UNITED KINGDOM;

EID: 84995657756     PISSN: None     EISSN: 20445423     Source Type: Journal    
DOI: 10.1136/bmjqs-2014-003690     Document Type: Article

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