Protesting patients: a study of complaints submitted to a Family Health Service Authority

Sociology of Health & Illness

Volumn 16, Issue 1, 1994, Pages 38-61

  Nettleton, Sarah ^a   Harding, Geoff ^b  

^a UNIVERSITY OF YORK   (United Kingdom)

^b ST GEORGE S HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84995107525     PISSN: 01419889     EISSN: 14679566     Source Type: Journal    
DOI: 10.1111/1467-9566.ep11347003     Document Type: Article

References (82)

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4. The eclipse of folk medicine in western society
5. Doctors and their patients: the social control of women in general practice
6. A system in need of treatment
7. Professional autonomy and client exclusion
8. Sectorial divisions in consumption: the case of medical care
9. Clinical uncertainty: is it a problem in the doctor‐patient relationship
10. Hospital patients' responses to dissatisfaction
11. Viewpoint: things to come: the NHS in the next decade
12. Rites and Wrongs
13. The politics of professional power: medicine in a changing health service
14. Improving the doctor/patient relationship: a feminist perspective
15. Complementary medicine in the United Kingdom
16. The complaints procedure
17. Complaints Procedure Unfair to Patients
18. Competing ideologies of reproduction: medical and maternal perspective on pregnancy
19. De‐professionalisation: an alternative hypothesis for the future
20. Silence of the Managers
21. The enterprise culture and the welfare state: restructuring the management of the health and personal social services
22. ‘Looking after consumers’ in the NHS
23. Attributions and apologies in letters of complaint to hospitals and letters of response
24. Out of Order
25. Towards the proletarianization of physicians
26. Restructuring health care? the social geography of public and private health care
27. Rights to health and health care
28. Professional dominance or proletarianization? neither
29. Formal complaints against GPs: a study of a 1000 cases
30. The Citizen's Charter and the NHS
31. Professional‐client relationships and women's reproductive health care
32. Consumer complaints: procedures in the British NHS
33. Medical accountability: a background paper
34. Green Shoots
35. General Practitioners: trouble and types of patients
36. Gender, marital status and the social control of health behaviour
37. Social relations, welfare and the post‐Fordist debate
38. Consumerism in health care: beyond the supermarket model