The Strategic Signaling of Capabilities by Service Firms in Different Information Asymmetry Environments

Strategic Organization

Volumn 2, Issue 3, 2004, Pages 271-291

  Skaggs, Bruce C ^a   Snow, Charles C ^b  

^a UNIVERSITY OF MASSACHUSETTS   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

capabilities; information asymmetry; service firms; signaling; strategy

Indexed keywords

EID: 84993748527     PISSN: 14761270     EISSN: None     Source Type: Journal    
DOI: 10.1177/1476127004045253     Document Type: Article

References (55)

1. Aiken, L. S. and West, S. G. (1991) Multiple regression: Testing and Interpreting Interactions. Newbury Park, CA: Sage Publications.
2. Alvesson, M. (2001) ‘Knowledge Work: Ambiguity, Image and Identity’, Human Relations 54: 863-886.
3. Argote, L. (1982) ‘Input Uncertainty and Organizational Coordination in Hospital Emergency Units’, Administrative Science Quarterly 27: 420-434.
4. Armistead, C. (1994) ‘The Journey to Date: Lessons from Past Services Management Research’, in C. Armistead (ed.) The Future of Services Management, pp. 27-39. London: Kogan Page.
5. Ashforth, B. and Mael, F. (1996) ‘Organizational Identity and Strategy as a Context for the Individual’, Advances in Strategic Management 13: 19-64.
6. Barney, J. B. (1986) ‘Strategic Factor Markets: Expectations, Luck and Business Strategy’, Management Science 42: 1231-1241.
7. Barney, J. B. (2001) ‘Is the Resource-based “View” a Useful Perspective for Strategic Management Research? Yes’, Academy of Management Review 26: 41-56.
8. Bharadwaj, S. G., Varadarajan, P. R. and Fahy, J. (1993) ‘Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions’, Journal of Marketing 57: 83-99.
9. Brush, T. H. and Artz, K. W. (1999) ‘Toward a Contingent Resource-Based Theory: The Impact of Information Asymmetry on the Value of Capabilities in Veterinary Medicine’, Strategic Management Journal 20: 223-250.
10. Certo, T. S., Daily, C. M. and Dalton, D. R. (2001) ‘Signaling Firm Value Through Board Structure: An Investigation of Initial Public Offerings’, Entrepreneurship Theory and Practice 26: 33-50.
11. Chakravarthy, B. S. (1986) ‘Measuring Strategic Performance’, Strategic Management Journal 7: 437-458.
12. Chatterjee, S. and Wernerfelt, B. (1991) ‘The Link Between Resources and Type of Diversification: Theory and Evidence’, Strategic Management Journal 12: 33-48.
13. Coulter, K. S. and Coulter, R. A. (2003) ‘The Effects of Industry Knowledge on the Development of Trust in Service Relationships’, International Journal of Research in Marketing 20: 31-43.
14. Coyne, K. P. (1985) ‘Sustainable Competitive Advantage - What It Is, What It Isn't’, Business Horizons 29: 54-61.
15. Davis, R. and Thomas, L. G. (1993) ‘Direct Estimation of Synergy: A New Approach to the Diversity-Performance Debate’, Management Science 39: 1334-1346.
16. Dierickx, I. and Cool, K. (1989) ‘Asset Stock Accumulation and Sustainability of Competitive Advantage’, Management Science 35: 1504-1511.
17. Eiglier, P. and Langeard, E. (1977) ‘Services as Systems: Marketing Implications’, in P. Eiglier, E. Langeard, C. H. Lovelock, J. E. G. Bateson and R. F. Young (eds) Marketing Consumer Services: New Insights, pp. 84-103. Cambridge, MA: Marketing Science Institute.
18. Ferguson, T. D., Deephouse, D. L. and Ferguson, W. L. (2000) ‘Do Strategic Groups Differ in Reputation?’, Strategic Management Journal 21: 1195-1214.
19. Hall, R. (1994) ‘A Framework for Identifying the Intangible Sources of Sustainable Competitive Advantage’, in G. Hamel and A. Heene (eds) Competence-based Competition, pp. 149-170. Chichester: John Wiley and Sons.
20. Henderson, R. and Cockburn, I. (1994) ‘Measuring Competence? Exploring Firm Effects in Pharmaceutical Research’, Strategic Management Journal 15: 63-84.
21. Heskett, J. L. (1986) Managing in the Service Economy. Boston, MA: Harvard Business School Press.
22. Heskett, J. L., Sasser, W. E., Jr and Hart, C. W. L. (1990) Service Breakthroughs: Changing the Rules of the Game. New York: The Free Press.
23. Jones, G. R. (1987) ‘Organization-Client Transactions and Organizational Governance Structures’, Academy of Management Journal 30: 197-219.
24. Keats, B. W. and Hitt, M. A. (1988) ‘A Causal Model of Linkages Among Environmental Dimensions, Macro Organizational Characteristics, and Performance’, Academy of Management Journal 31: 570-598.
25. Kimberly, J., Norling, R. and Weiss, J. A. (1983) ‘Pondering the Performance Puzzle: Effectiveness in Interorganizational Settings’, in R. H. Hall and R. E. Quinn (eds) Organizational Theory and Public Policy, pp. 249-264. Beverly Hills, CA: Sage Publications.
26. Kirmani, A. and Rao, A. R. (2000) ‘No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality’, Journal of Marketing 64: 66-79.
27. Kotler, P. (1983) Principles of Marketing. Englewood Cliffs, NJ: Prentice-Hall.
28. Kotler, P., Hayes, T. and Bloom, P. N. (2002) Marketing Professional Services, 2nd edn. Paramus, NJ: Prentice Hall Press.
29. Leonard-Barton, D. (1992) ‘Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development’, Strategic Management Journal 13: 111-125.
30. Lovelock, C. H. and Yip, G. S. (1996) ‘Developing Global Strategies for Service Businesses’, California Management Review 38: 64-86.
31. Lowendahl, B. (2000) Strategic Management of Professional Service Firms. Denmark: Copenhagen Business School Press.
32. McGrath, R. G., MacMillan, I. C. and Venkatraman, S. (1995) ‘Defining and Developing Competence: A Strategic Process Paradigm’, Strategic Management Journal 16: 251-275.
33. Maister, D. H. (1993) Managing the Professional Service Firm. New York: The Free Press.
34. Maister, D. H. and Lovelock, C. H. (1982) ‘Managing Facilitator Services’, Sloan Management Review 23: 19-31.
35. Mills, P. K. (1986) Managing Service Industries: Organizational Practices in a Postindustrial Economy. Cambridge, MA: Ballinger.
36. Nayyar, P. R. (1990) ‘Information Asymmetries: A Source of Competitive Advantage for Diversified Service Firms’, Strategic Management Journal 11: 513-519.
37. Nayyar, P. R. (1992) ‘Performance Effects of Three Foci in Service Firms’, Academy of Management Journal 35: 985-1009.
38. Nayyar, P. R. (1993) ‘Stock Market Reactions to Related Diversification Moves by Service Firms Seeking Benefits from Information Asymmetry and Economies of Scope’, Strategic Management Journal 14: 569-591.
39. Nayyar, P. R. and Templeton, P. L. (1994) ‘Seller Beware: Information Asymmetry and the Choice of Generic Competitive Strategies for Service Businesses’, in T. A. Swartz, D. E. Bowen and S. W. Brown (eds) Advances in Services Marketing and Management, pp. 95-126. Greenwich, CT: JAI Press.
40. Normann, R. (1984) Service Management: Strategy and Leadership in Service Businesses. Chichester: Wiley.
41. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1985) ‘A Conceptual Model of Service Quality and Its Implications for Future Research’, Journal of Marketing 49: 41-50.
42. Podolny, J. M. (1993) ‘A Status-Based Model of Market Competition’, American Journal of Sociology 98: 829-872.
43. Podolny, J. M. (1994) ‘Market Uncertainty and the Social Character of Economic Exchange’, Administrative Science Quarterly 39: 458-483.
44. Porter, M. E. (1980) Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: The Free Press.
45. Porter, M. E. (1996) ‘What is Strategy?’, Harvard Business Review 74: 61-78.
46. Prahalad, C. K. and Hamel, G. (1990) ‘The Core Competence of the Corporation’, Harvard Business Review 68: 79-91.
47. Priem, R. L. and Butler, J. E. (2001) ‘Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?’, Academy of Management Review 26: 22-40.
48. Rindova, V. P. and Fombrun, C. J. (1999) ‘Constructing Competitive Advantage: The Role of Firm-Constituent Interactions’, Strategic Management Journal 20: 691-710.
49. Shostack, G. L. (1987) ‘Service Positioning Through Structural Change’, Journal of Marketing 51: 34-43.
50. Teece, D. J. (1987) ‘Profiting from Technological Innovation: Implications for Integration, Collaboration, Licensing, and Public Policy’, in D. J. Teece (ed.) The Competitive Challenge, pp. 185-219. New York: Ballinger.
51. Thomas, D. R. E. (1978) ‘Strategy Is Different in Service Businesses’, Harvard Business Review 56: 158-165.
52. Thomas, J. B., Clark, S. M. and Gioia, D. A. (1993) ‘Strategic Sensemaking and Organizational Performance: Linkages Among Scanning, Interpretation, Action, and Outcomes’, Academy of Management Journal 36: 239-270.
53. Valikangas, L. and Lehtinen, U. (1994) ‘Strategic Types of Services and International Marketing’, International Journal of Service Industry Management 5: 72-84.
54. Verdin, P. J. and Williamson, P. J. (1994) ‘Core Competencies, Competitive Advantage and Market Analysis: Forging the Links’, in G. Hamel and A. Heene (eds) Competence-Based Competition, pp. 77-110. Chichester: John Wiley and Sons.
55. Wernerfelt, B. (1984) ‘A Resource-Based View of the Firm’, Strategic Management Journal 5: 171-180.