Reference work with international students: Making the most use of the neutral question

Reference Services Review

Volumn 24, Issue 4, 1996, Pages 41-48

  de Souza, Yvonne ^a  

^a Department of Computer Science   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993098980     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb049295     Document Type: Review

References (25)

1. Statistics Canada, International Student Participation in Canadian Education (Ottawa: Supply and Services Canada, 1994)
2. Statistical Abstract of the United States, 1994, 114th ed. (Washington: Government Printing Office, 1994).
3. Ziming Liu, “Difficulties and Characteristics of Students from Developing Countries in Using American Libraries,” College and Research Libraries 54:1 (January 1993): 25-31.
4. Mary Beth Allen, “International Students in Academic Libraries: A User Survey,” College and Research Libraries 54:4 (July 1993): 323-333.
5. Mary Alice Ball and Molly Mahony, “Foreign Students, Libraries and Culture,” College and Research Libraries 51:3 (May 1990): 160-166.
6. Laura S. Kline and Catherine M. Rod, “Library Orientation Programs for Foreign Students: A Survey,” RQ 23:2 (Winter 1984): 210-215.
7. Louise Greenfield, Susan Johnston, and Karen Williams, “Educating the World: Training Library Staff to Communicate Effectively with International Students,” Journal of Academic Librarianship 12:4 (1986): 227-231.
8. Irene Hoffman and Opritsa Popa, “Library Orientation and Instruction for International Students: The University of California-Davies Experience,” RQ 25:3 (Spring 1986): 356-360.
9. Kwasi Sarkodie-Mensah, “Dealing with International Students in a Multicultural Era,” Journal of Academic Librarianship 18:4 (1992): 214-216.
10. Liu, 26.
11. Diane Dimartino, William J. Ferns, and Sharon Swacker, “CD-ROM Search Techniques of Novice End- Users: Is the English-as-a-Second-Language Student at a Disadvantage?,” College and Research Libraries 56:1 (January 1995): 49-59.
12. Dania M. Bilal, “International Students' Acquisition of Library Research Skills: Relationship with Their English Language Proficiency Language Proficiency,” Reference Librarian 24 (1989): 129-145.
13. Hoffman and Popa, 356.
14. Catherine Sheldrick Ross, “How to Find Out What People Really Want to Know,” Reference Librarian 16 (Winter 1986): 19-30.
15. William Katz, Introduction to Reference Work. Vol. 2, Reference Services and Reference Processes, 6th ed. (New York: McGraw-Hill, 1992), 50.
16. Richard Brislin, Understanding Culture's Influence on Behavior (Fort Worth: Harcourt Brace College Publishers, 1993), 40.
17. R. Errol Lam, “The Reference Interview: Some Intercultural Considerations,” RQ 27:3 (Spring 1988): 390-394.
18. Thomas Lee Eichman, “The Complex Nature of Opening Reference Questions,” RQ 17:3 (Spring 1978): 212-222.
19. Brenda Dervin and Patricia Dewdney, “Neutral Questioning: A New Approach to the Reference Interview,” RQ 25:4 (Summer 1986): 506-513.
20. Dervin and Dewdney, 509-510.
21. Dervin and Dewdney, 510.
22. Catherine Sheldrick Ross and Patricia Dewdney, Communicating Professionally: A How to Do It Manual for Librarians no. 3 (New York: Neal Schuman Publishers, 1989), 50-52.
23. Patrick Andrew Hall, “The Role of Affectivity in Instructing People of Color: Some Implications for Bibliographic Instruction,” Library Trends 39:3 (Winter 1991): 316-326.
24. Laura Isenstein, “Get Your Reference Staff on the Star Track,” Library Journal 117:7 (15 April 1992): 34-38.
25. John Condon, With Respect to the Japanese (Yarmouth, ME: Intercultural Press, 1984), 37.