Communication quality and added value: A measurement instrument for municipalities

Journal of Communication Management

Volumn 13, Issue 4, 2009, Pages 362-377

  Vos, Marita ^a  

^a UNIVERSITY OF JYVÄSKYLÄ   (Finland)

Author keywords

Balanced scorecard; Communication; Government; Management accountability; Performance management

Indexed keywords

EID: 84993094762     PISSN: 1363254X     EISSN: None     Source Type: Journal    
DOI: 10.1108/13632540911004623     Document Type: Article

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