Why roving reference: A case study in a small academic library

Reference Services Review

Volumn 24, Issue 3, 1996, Pages 67-80

  Kramer, Eileen H ^a  

^a UTICA COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993090718     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb049290     Document Type: Review

References (28)

1. Jennifer Mendelsohn, “Human Help at OPAC Terminals Is User Friendly: A Preliminary Study,” RQ 34 (Winter 1994): 176.
2. Adeane Bregman and Barbara Mento, “Reference Roving at Boston College: Point of Use Assistance to Electronic Resource Users Reduces Stress,” College and Research Libraries News 53 (November 1992): 634-635.
3. Jim Rettig (jrett@mail.wm.edu) message on Libref-L (16 September 1994). Available from ehk@ucl.ucsu.edu.
4. Ken Grabach (kgrabach@watson.lib.muohio.edu) message on Libref-L (14 September 1994). Available from ehk@ucl.ucsu.edu.
5. Stacy Pober (SPOBER@manvax.BITNET) message on Libref-L (19 September 1994). Available from ehk@ucl.ucsu.edu.
6. Mary Jane Swope and Jeffrey Katzer, “Why Don't They Ask Questions?,” RQ 12 (Winter 1972): 161-166.
7. Tim Bucknall and Rikki Mangrum, “U-Search: A User Study of the CD-ROM Service at the University of North Carolina at Chapel Hill,” RQ 31 (Summer 1992): 547.
8. Donna M. Hanson (dmhanson@raven.csrv.uidaho.edu) message on Libref-L (16 September 1994). Available from ehk@ucl.ucsu.edu.
9. Ford Schmidt (fschmidt@willamette.edu) message on Libref-L (19 September 1994). Available from ehk@ucl.ucsu.edu.
10. Jeff Conner (CONNERJ@GOLDEN.ENMU.EDU) message on Libref-L (17 September 1994). Available from ehk@ucl.ucsu.edu.
11. Mendelsohn, 177-182.
12. Susan K. Charles and Katherine E. Clark, “Enhancing CD-ROM Searches with Online Updates: An Examination of End-User Needs, Strategies, and Problems,” College and Research Libraries 51 (July 1990): 324, 327-328.
13. Robert A. Aken, “Meeting the Patron at the OPAC Crossroads: The Reference Librarian as Online Consultant,” RQ 28 (Fall 1988): 42-45.
14. Aken, 44.
15. Swope and Katzer, 164-165.
16. Roger Horn, “Why They Don't Ask Questions,” RQ 13 (Spring 1974): 225-226.
17. Horn, 230.
18. Edward Kazlauskas, “An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points,” Journal of Academic Librarianship 2 (July 1976): 133.
19. Kazlauskas, 133.
20. Virginia Boucher, “Nonverbal Communication and the Library Reference Interview,” RQ 16 (Fall 1976): 29.
21. Boucher, 29.
22. Mendelsohn, 183.
23. Mendelsohn, 178-179.
24. Mendelsohn, 179-180.
25. Linda J. Durfee, “Student Awareness of Reference Services in a Liberal Arts College Library,” Library Quarterly 56 (July 1986): 286-302.
26. Swope and Katzer, 164.
27. Durfee, 298.
28. Kazlauskas, 133-134.