Customer-centred growth: five strategies for building competitive advantage

Managing Service Quality: An International Journal

Volumn 6, Issue 5, 1996, Pages 47-52

  Whiteley, Richard ^a   Hessan, Diane ^a  

^a NONE

Author keywords

Competitive advantage; Customer satisfaction; Customer service

Indexed keywords

EID: 84993089460     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000004282     Document Type: Article

References (0)