Does the rhetoric of customer service match the reality?

Managing Service Quality: An International Journal

Volumn 6, Issue 3, 1996, Pages 6-9

  Nicolson, Julia ^a   Kemp, John ^a   Linnell, Paul ^a  

^a NONE

Author keywords

Customer service; Improvement; Marketing

Indexed keywords

EID: 84993073943     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610115795     Document Type: Article

References (0)