The eighth “C” of (R)etailing: Customer concern

Management Research News

Volumn 24, Issue 5, 2001, Pages 11-16

  Jones, Peter ^a   Clarke Hill, Colin ^a   Shears, Peter ^b   Hillier, David ^c  

^a Cheltenham Gloucester College of Higher Education   (United Kingdom)

^b UNIVERSITY OF PLYMOUTH   (United Kingdom)

^c UNIVERSITY OF GLAMORGAN   (United Kingdom)

Author keywords

Consumer attitudes; Electronic commerce; Internet; Retailing

Indexed keywords

EID: 84993070622     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170110782397     Document Type: Article

References (6)

1. Dawson, J. (2000) ‘Retailing at century end: some challenges for management and research’, The International Review of Retail, Distribution and Consumer Research, 10, pp. 119-148.
2. Kearney, A.T. (2000) ‘E-business performance’, A.T. Kearney, Chicago.
3. National Consumer Council (2000) ‘E-commerce and consumer protection’, National Consumer Council, London.
4. Reynolds, J. (2000) ‘e-Commerce: a critical review’, International Journal of Retail and Distribution Management, 28, pp. 417-444.
5. Russell Reynolds Associates (2000) ‘Top 100 Internet Retailers’ www.stores.org/eng/archives/ootop100int-1.html
6. Trading Standards Institute (2000) ‘Online Shopping Survey’ TSI, London.