Assessing the role of the customer in dyadic service encounters

Journal of Customer Service in Marketing and Management

Volumn 5, Issue 2, 1998, Pages 1-22

  Barnes, John W ^a   Hadjimarcou, John ^a   Jacobs, Richard S ^b  

^a UNIVERSITY OF TEXAS AT EL PASO   (United States)

^b ADAMS STATE COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993061424     PISSN: 10692533     EISSN: None     Source Type: Journal    
DOI: 10.1300/J127v05n02_01     Document Type: Article

References (20)

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