Organization transformation: The Meralco experience

Managing Service Quality: An International Journal

Volumn 8, Issue 1, 1998, Pages 24-33

  de la Llana, Leonisa C ^a  

^a Meralco Corporate Services   (Philippines)

Author keywords

BPR; Energy industry; Philippines; TQM

Indexed keywords

EID: 84993054608     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810199368     Document Type: Article

References (5)

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2. Kanter, R.M., Stein, B.A. and Jick, T.D. (1992, The Challenge of Organizational Change, Macmillan, New York, NY.
3. Kouzes, J.M. and Posner, B.Z. (1990, The Leadership Challenge, Jossey-Bass, San Francisco, CA.
4. Mintzberg, H. (1994, “The fall and rise of strategic planning”, Harvard Business Review, January-February, pp. 107-14.
5. Pepitone, P. and Shimomura, K. (1997, “Asia's best managed company”, Asiamoney, December 1996/January 1997, Vol. VIII No. 10, pp. 16-27.