Involving patients and users of services in quality improvement: what are the benefits?

Journal of Clinical Effectiveness

Volumn 1, Issue 2, 1996, Pages 63-67

  Duff, Lesley A ^a   Kelson, Marcia ^a   Marriott, Sarah ^a   McIntosh, Aileen ^a   Brown, Shona ^a   Cape, John ^a   Marcus, Nella ^a   Traynor, Michael ^a  

^a ROYAL COLLEGE OF NURSING   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993047793     PISSN: 13615874     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb020840     Document Type: Review

References (44)

1. Department of Health. Caring for people. Cmd. 849 London: HMSO, 1989.
2. Department of Health. Working for patients. Cmd. 555 London: HMSO, 1989.
3. Joule N. User Involvement in Medical Audit: A Spoke in the Wheel or a Link in the Chain. London: Greater London Association of Community Health Councils 1992, 1.
4. Copperman J, Morrison P. We Thought We Knew…Involving Patients in Nursing Practice. London: King's Fund Centre, 1.
5. Kelson M. Consumer involvement initiatives in clinical audit and outcomes: a review of developments and issues in the identification of good practice. London: College of Health, 1995.
6. Blaxter M. Consumer issues within the NHS. London: Department of Health, 1995.
7. Griffiths R. NHS Management Inquiry Report. London: DHSS, 1983.
8. Wistow G, Barnes M. User involvement in community care: Origins, purposes and applications. Public Administration 1993; 71 (Autumn) 279–299.
9. NHS Management Executive. Local voices: the views of people in purchasing for health. Leeds: NHS Management Executive, 1992.
10. Harvey G. Quality in health care traditions influences and new directions. International Journal of Quality in Health Care (in press)
11. Harvey G. Achieving improvement through quality Journal of Advanced Nursing (24): 185-195.
12. Donabedian A. The definition of quality and approaches to its assessment (Explorations in Quality Assessment and Monitoring, vol 1) Ann Arbor, Michigan: Health Administration, 1980: 4.
13. Maxwell R J. Dimensions of quality revisited: from thought to action. Quality in Health Care 1992; 1: 171-177.
14. Humphris D, Littlejohns P. The development of multiprofessional audit and clinical guidelines: their contribution to quality assurance and effectiveness in the NHS. Journal of Interprofessional Care 1995; 9(3): 207-225.
15. Greenfield S, Kaplan S H, Ware J E. Expanding patient involvement in care: effect on patient outcomes. Annals of Internal Medicine 1985; 102: 520.
16. Roter D L, Hall J, Katz N. Patient-physician communication. A description summary of the literature Patient Education and Counselling 1988; 12: 99-119.
17. Neuberger J. The public face of outcomes. Health Service Journal, 1993; 25 February: 19.
18. Edwards M. In Strategy for Clinical Effectiveness, London, Royal College of Nursing Clinical Effectiveness Steering Group, 1996: 3.
19. Mann T. Using clinical guidelines to improve patient care within the NHS. Leeds: NHS Management Executive, 1996.
20. NHS. The Patient's charter and you. London: Department of Health, 1995.
21. Brody D S. Stories of sickness. New Haven, CT: Yale University Press, 1987.
22. Helman C. Culture, health and illness. An introduction for health professionals. Bristol: Wright, 1990.
23. Hogarth R. Judgement and choice. New York: Random House, 1987.
24. Eddy D. Clinical decision making: the challenge. Journal of the American Medical Association 1990; 263 (2): 287-290.
25. Coulton C J. Research in patient and family decision making regarding life sustaining and long term care. Social Work in Health Care 1990; 15(1): 65.
26. Keinan G. Decision making under stress: scanning of alternatives under controllable and uncontrollable threats. Journal of Personality and Social Psychology 1987; 52: 639-644.
27. Tversky A, Kahneman D. The framing of decisions and the psychology of choice. Science 1981; 211: 453-458.
28. Bertakis K D. The communication of information from physician to patient: A method for increasing patient retention and satisfaction Journal of Family Practice 1977; 5:217-223.
29. Comstock L M, Hooper E H, Goodwin J M, Goodwin J S. Physician behaviours that correlate with patient satisfaction. Journal of Medical Education 1982; 57: 105-112.
30. Stiles W B, Putnam S M, Wolf M H, Sherman A J. Interaction exchange structure and patient satisfaction with medical interviews. Medical Care 1979; 17: 667-68.
31. Kleinman A. Patients and healers in the context of culture. Berkeley: University of California Press, 1980.
32. Weijts W. Responsible health communication taking control of our lives. American Behavioural Scientist 1994; 38 (2): 257-270.
33. Howe D. A framework for understanding evaluation research in social work. Research Policy and Planning 1988; 5 (2): 6-12.
34. Smith G, Cantley C. Pluralistic evaluation: In Evaluation, Research Highlights in Social Work 1988; 8 London: Jessica Knightly.
35. Lind E A, Tyler T R. The social psychology of procedural justice. New York: Plenum Press, 1988.
36. Greenfield S, Kaplan S H, Ware J E, Yano E M, Frank H J L. Patients' participation in medical care: effects on blood sugar control and quality of life in diabetes. Journal of Internal Medicine 1989; 86: 645-648.
37. Greenfield S, Nelson E C. Recent developments and future issues in the use of health status assessment measures in clinical settings. Medical Care 1992; 30: 23.
38. Duff L A, Kelson M, Marriott S et al. Clinical guidelines: involving patients and service users. London: Royal College of Nursing, 1996.
39. Institute for Medicine Guidelines for Clinical Practice: from development to use. Washington D C: National Academic Press, 1992.
40. Culyer A J. The morality of efficiency in health care-some uncomfortable implications. Health Economics 1992; 1: 17-18.
41. Maynard A. The inefficiency and inequalities of the health systems of Western Europe. In: Mays N, ed. Reviewing RAWP: measuring morbidity for resource allocation. British Medical Journal 1988; 295: 703–706.
42. Grimshaw J M, Russell I T. Achieving health gain through clinical guidelines I: Developing scientifically valid guidelines. Quality in Health Care 1993; 2: 243–248.
43. Bowling A. Measuring health: a review of quality of life scales. Milton Keynes: Open University Press, 1991.
44. McIver S. Obtaining the views of users of health services. London: King's Fund Centre, 1991.