Where has all the service gone?

Strategy & Leadership

Volumn 28, Issue 5, 2000, Pages 21-24

  Schulze, Horst ^a  

^a US Department of Commerce   (United States)

Author keywords

Customer satisfaction; Customer service; Telemarketing

Indexed keywords

EID: 84993047124     PISSN: 10878572     EISSN: None     Source Type: Journal    
DOI: 10.1108/10878570010379419     Document Type: Article

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