Sense making and artifacts: an exploration into the role of tools in knowledge management

Journal of Knowledge Management

Volumn 2, Issue 2, 1998, Pages 10-19

  Shariq, S Z ^a  

^a STANFORD UNIVERSITY   (United States)

Author keywords

Activity theory; Knowledge artifacts; Knowledge space; Sense making

Indexed keywords

EID: 84993030484     PISSN: 13673270     EISSN: 17587484     Source Type: Journal    
DOI: 10.1108/13673279810249341     Document Type: Article

References (50)

1. Albert, S. and Bradley, K. (1997), Managing Knowledge: Experts, Agencies and Organizations, Cambridge.
2. Arrow, K. (1982), “The economic implications of learning by doing”, Review of Economic Studies, Vol. 29, pp. 155–73.
3. Ashford, J. (1997), “An information-space model for the development and application of computer-based tools in information creation and dissemination”, Journal of Documentation, Vol. 53 No. 4, pp. 351–73.
4. Baldonado, M. and Winograd, T. (1997), “SenseMaker: an information-exploration interface supporting the contextual evolution of a user's interests’”, Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI '97), pp. 11–18.
5. Bellamy, R.K.E. (1996), “Designing educational technology: computer-mediated change”, in Nardi, B.A. (Ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction, MIT Press.
6. Boisot, M.H. (1995), Information Space: A Framework for Learning in Organizations, Institutions and Culture, Routledge, London.
7. Boisot, M.H. (1998), Knowledge Assets: Securing Competitive Advantage in the Information Economy, Oxford.
8. California Management Review (1998), Special Issue on Knowledge and the Firm, Spring.
9. Castell, M. (1996), The Rise of the Network Society, Blackwell, London.
10. Christiansen, E. (1996), “Tamed by a rose: computers as tools in human activity”, in Nardi, B.A. (Ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction, MIT Press.
11. Dasgupta, S. (1996), Technology and Creativity, Oxford University Press, Oxford.
12. Donald, M. (1991), Origins of the Modern Mind: Three Stages in the Evolution of Culture and Cognition, Harvard University Press, Cambridge, MA.
13. Doz, Y. and Santos, J.F.P. (1997), “On the management of knowledge: from the transparency of collocation and cosetting to the quandary of dispersion and differentiation”, INSEAD Working Paper No. 97/119/SM.
14. Edvinsson, L. and Malone, M. (1997), Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower, HarperCollins, New York, NY.
15. Engestrom, Y., Miettinen, R. and Punamaki, R. (Eds) (1998), Perspectives on Activity Theory: Learning in Doing Social, Cognitive and Computational Perspective, Cambridge.
16. European Management Journal (1996), Special Issue on The Epistemological Challenge: Managing Knowledge and Intellectual Capital, Vol. 14 No. 4, August.
17. Eveland, J.D. and Tornatzsky, L. (1990), “The development of technology”, in Tornatzsky, L. and Fleischer, M. (Eds), The Process of Technological Innovation, Lexington Books, Lexington, MA.
18. Gardner, H. (1983), Frames of Mind: The Theory of Multiple Intelligences, Heinemann, London.
19. Gibbons, M. (1994), The New Production of Knowledge: The Dynamics of Science and Research in Contemporary Societies, Sage, Beverly Hills, CA.
20. Harvard Business Review on Knowledge Management (1998), Harvard Business School Press, Boston, MA.
21. Ingwersen, P. (1996), “Cognitive perspectives of information retrieval interactions: elements of a cognitive IR theory”, Journal of Documentation, Vol. 52 No. 1, pp. 3-50.
22. Journal of Management Studies (1993), Special issue on Knowledge Workers and Contemporary Organizations, Vol. 30 No. 6, Basil Blackwell.
23. Jul, S. and Furnas, G. (1997), Navigation in Electronic Worlds, Report from a Workshop held at CHI '97, http://www-personal.umich.edu/~sjul/nav97, University of Michigan.
24. Junnarkar, B. (1997), “Leveraging collective intellect by building organizational capabilities”, Expert Systems with Applications, Vol. 13 No. 1, pp. 29-40.
25. Kaptelinin, V. (1996), “Computer-mediated activity: functional organs in social and developmental context”, in Nardi, B.A. (Ed.), Context and Consciousness: Activity Theory and Human-Computer Interaction, MIT Press.
26. Kuhn, T.S. (1962), The Structure of Scientific Revolutions, University of Chicago Press, Chicago, IL.
27. Langlois, R.N. (1997), “Cognition and capabilities: opportunities seized and missed in the history of the computer industry”, in Garud, R., Nayyar, P. and Shapira, Z. (Eds), Technological Innovation: Oversights and Foresights, Cambridge University Press, Cambridge, pp. 71-94.
28. Liebeskind, J.P. (1996), “Knowledge, strategy, and the theory of the firm”, Strategic Management Journal, Vol. 17, pp. 93-107.
29. Miller, R. (1996), Measuring What People Know: Human Capital Accounting for the Knowledge Economy, Organization for Economic Cooperation and Development, Paris.
30. Nardi, B.A. (Ed.) (1996), Context and Consciousness: Activity Theory and Human-Computer Interaction, MIT Press.
31. Nonaka, I. and Takeuchi, H. (1995), The Knowledgecreating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford.
32. Norman, D. (1991), “Cognitive artifacts”, in Carroll, J. (Ed.), Designing Interaction: Psychology at the Human Computer Interface, Cambridge University Press, Cambridge.
33. Papaconstantinou, G., Sakurai, N. and Wyckoff, A. (1996), Embodied Technology Diffusion: An Empirical Analysis for 10 OECD Countries, STI Working Paper, 1996/1, OECD, Paris.
34. Piaget, J. (1971), Biology and Knowledge: An Essay on the Relations between Organic Regulations and Cognitive Processes, University of Chicago Press, Chicago, IL, p. 6.
35. Polanyi, M. (1962), Personal Knowledge: Toward a Post- Critical Philosophy, University of Chicago Press, Chicago, IL.
36. Polanyi, M. (1966), The Tacit Dimension, Doubleday, New York, NY.
37. Prahalad, C. and Hamel, G. (1990), “The core competency of the corporation”, Harvard Business Review, May-June.
38. Romer, P.M. (1993), “Idea gaps and object gaps in economic development”, Journal of Monetary Economics, Vol. 32, pp. 543-73.
39. Russell, D.M., Stefik, M.J., Pirolli, P. and Card, S.K. (1993), “The cost structure of sense making”, Proceedings of the ACM SIGCHI Conference on Human Factors in Computing, INTERCHI '93, Amsterdam, pp. 269-76.
40. Shariq, S.Z. (1997), “Knowledge management: an emerging discipline”, Journal of Knowledge Management, Vol. 1 No. 1.
41. Simon, H.A. (1996), The Science of the Artificial, 3rd ed., MIT Press.
42. Smolan, R. and Erwitt, J. (1998), One Digital Day: How the Microchip is Changing the World, Times Books.
43. Solow, R.M. (1997), Learning from Learning by Doing: Lessons for Economic Growth, Stanford University Press, Stanford, CT.
44. Strategic Management Journal (1996), Special Issue on Knowledge Management, Vol. 17.
45. Sveiby, K.E. (1997), The New Organizational Wealth: Managing and Measuring Knowledge-based Assets, Berrett- Koehler Publishers, San Francisco, CA.
46. Teilhard de Chardin, P. (1956), Man's Place in Nature, William Collins, London, pp. 80-1.
47. Teilhard de Chardin, P. (1959), The Future of Man, William Collins, London, p. 173.
48. Verela, F. and Thompson, E. (1993), The Embodied Mind: Cognitive Science and Human Experience, MIT Press.
49. Von Hippel, E. (1994), “Sticky information and the locus of problem solving: implications for innovation”, Management Science, Vol. 40 No. 4, pp. 429-39.
50. Zuboff, S. (1985), “Automate/informate: the two faces of intelligent technology”, Organizational Dynamics, Autumn, pp. 5-18.