The managed heart: The commercialisation of human feeling – and its dangers

Management Research News

Volumn 24, Issue 3-4, 2001, Pages 81-85

  Hayes, Sandra ^a   Kleiner, Brian H ^a  

^a NONE

Author keywords

Individual behaviour; Personality; Roles; Service industries

Indexed keywords

EID: 84993030018     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170110782667     Document Type: Article

References (1)

1. Hochschild, Arlie Russell (1983). The Managed Heart. University of California Press, Ltd., Berkeley and Los Angeles, California, p. 5.