Practices of excellent companies in the hotel industry

Managing Service Quality: An International Journal

Volumn 7, Issue 3, 1997, Pages 132-135

  Ropeter, Jennifer C ^a   Kleiner, Brian H ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

Customer service; Hotels; Success

Indexed keywords

EID: 84993019187     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710166905     Document Type: Article

References (0)