Using performance measurements to explore the influence of service quality dimensions on customer's perception of overall value of a nature based tourism outfitter

Journal of Quality Assurance in Hospitality and Tourism

Volumn 2, Issue 1-2, 2001, Pages 49-68

  Walker, Joseph T ^a   Backman, Kenneth ^a   Backman, Sheila J ^a   Morais, Duarte ^b  

^a CLEMSON UNIVERSITY   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Nature based outfitter; Performance measurements; Recommend; Repurchase; Service quality; Value

Indexed keywords

EID: 84992991885     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v02n01_04     Document Type: Article

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