Comparing performance of service points in public libraries

Performance Measurement and Metrics

Volumn 2, Issue 2, 2001, Pages 109-135

  Creaser, Clair ^a  

^a NONE

Author keywords

Benchmarking; Library services; Public libraries

Indexed keywords

EID: 84992986650     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000007212     Document Type: Article

References (13)

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5. Department for Culture, Media and Sport (1997). Annual Library Plans Guidelines. Guidance note.
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11. Sumsion, J. (1999). Performance Indicators. In: Line, M., Mackenzie G. and Sturges, P. Librarianship and Information Work Worldwide 1999. London: Bowker Saur, pp. 177-207.
12. Sumsion, J. (1993). Practical Performance Indicators – 1992. Loughborough: Library and Information Statistics Unit (LISU).
13. Woodhead, K. (1994). The Dorset performance study. Public Library Journal 9(3), pp. 65-69.