Complaints handling and staff training by UK food retailers

British Food Journal

Volumn 99, Issue 5, 1997, Pages 159-167

  Leighton, Caroline ^a   Bent, Richard ^a  

^a QUEEN MARGARET UNIVERSITY   (United Kingdom)

Author keywords

Complaints; Food; Grocery industry; Multiple retailers; Retailing; Training

Indexed keywords

EID: 84992963232     PISSN: 0007070X     EISSN: None     Source Type: Journal    
DOI: 10.1108/00070709710175051     Document Type: Article

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