Performance measurement and strategic change

Managing Service Quality: An International Journal

Volumn 8, Issue 3, 1998, Pages 178-182

  O’Mara, Charles E ^a   Hyland, Paul W ^a   Chapman, Ross L ^a  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Measurement; Performance; Strategy

Indexed keywords

EID: 84992954242     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810215657     Document Type: Article

References (14)

1. Berliner, C. and Brimson, J.A.(Eds) (1988, Cost Management for Today's Advanced Manufacturing, Harvard Business School Press.
2. Dixon, J.R., Nanni, A.J. and Vollmann, T.E. (1990, The New Performance Challenge: Measuring Operations for World-Class Competition, Business One Irwin, Homewood, IL.
3. Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C. (1991, Performance Measurement in Service Businesses, CIMA, London.
4. Hayes, R.H. and Abernathy, W.J. (1980, “Managing our way to economic decline”, Harvard Business Review, July-August, pp. 67-77.
5. Hiromoto, T. (1988, “Another hidden edge: Japanese management accounting”, Harvard Business Review, July-August, pp. 22-6.
6. Kaplan, R.S. (1984, “The evolution of management accounting”, The Accounting Review, Vol. 59 No. 3, pp. 390-418.
7. Kaplan, R.S. and Norton, D.P. (1992, “Using the balanced scorecard - measures that drive performance”, Harvard Business Review, January-February, pp. 71-9.
8. Kaplan, R.S. and Norton, D.P. (1996, “The balanced scorecard as a strategic management system”, Harvard Business Review, January-February, pp. 75-85.
9. Keegan, D.P., Eiler, R.G. and Jones, C.R. (1989, “Are your performance measures obsolete?”, Management Accounting, June, pp. 45-50.
10. Neely, A., Gregory, M. and Platts, K. (1995, “Realizing strategy through measurement?”, International Journal of Operations & Production Management, Vol. 14 No. 3, pp. 140-52.
11. O’Mara, C.E., Chapman, R.L. and Hyland, P.W.B. (1995, “Performance measures: the link with organizational strategy”, Conference Paper, ANZAM 95, Townsville, December.
12. Simons, R. (1991, “Strategic orientation and top management attention to control systems”, Strategic Management Journal, Vol. 12, pp. 49-52.
13. Walsh, P. (1995, “Finding key performance drivers: some new tools”, Research Paper, Graduate School of Business, The University of Sydney, Australia, March.
14. Walsh, P. and Sinclair, D. (1995, “Improving business performance: drivers versus outcomes”, The Quality Magazine, December, Vol. 4 No. 6, pp. 36-41.