The stakeholder approach to the construction of performance measures

Journal of Librarianship and Information Science

Volumn 30, Issue 2, 1998, Pages 87-112

  Crawford, John ^a   Pickering, Helen ^b   Mclelland, Dorothy ^c  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84992866308     PISSN: 09610006     EISSN: None     Source Type: Journal    
DOI: 10.1177/096100069803000202     Document Type: Article

References (7)

1. Cullen, R.J. and Calvert, P.J. (1995) Stakeholder perceptions of university library effectiveness. Journal of Academic Librarianship, November, 438-448
2. ISO 11620 (1998) Information and documentation - library performance indicators (forthcoming)
3. Joint Funding Councils (1995) The effective academic library: a framework for evaluating the performance of UK academic libraries. Bristol: Higher Education Funding Council for England
4. Joint Funding Councils Library Review Group (1993) Report. Bristol: Higher Education Funding Council for England (Follett Report)
5. Krejcie, R.V. and Morgan, D W (1970) Determining sample size for research activity. Educational and Psychological Measurement, 30, 607-610
6. Poll, R. and te Boekhorst, P. (1996) Measuring quality: international guidelines for performance measurement in academic libraries. Munich: K G Saur (IFLA publications 76)
7. Revill, D. H. and Ford, G. eds (1994) Working papers on service level agreements. London: SCONUL