The Effect of Teams on Firm Profitability and Customer Satisfaction

Journal of Service Research

Volumn 4, Issue 3, 2002, Pages 217-229

  Emery, Charles R ^a   Fredendall, Lawrence D ^b  

^a LANDER UNIVERSITY   (United States)

^b CLEMSON UNIVERSITY   (United States)

Author keywords

complaint handling; justice dimensions; satisfaction; service recovery; word of mouth

Indexed keywords

EID: 84992856404     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670502004003005     Document Type: Article

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