Review: Telephone triage: A panacea for child and family health care?

Journal of Child Health Care

Volumn 1, Issue 1, 1997, Pages 11-16

  Summersgill, P ^a  

^a Analytical Services Division   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84992803971     PISSN: 13674935     EISSN: None     Source Type: Journal    
DOI: 10.1177/136749359700100103     Document Type: Review

References (58)

1. Allen D., Marks B. (1988). Patient access and appointment systems. The Practitioner 232: 1380-1382.
2. American College of Emergency Physicians. (1990). Providing telephone advice from the emergency department. Annals of Emergency Medicine 19: 154-156.
3. Anonymous. (1978). The telephone in general practice. British Medical Journal 2: 1106.
4. Arber S., Sawyer L. (1985). The role of the receptionist in general practice: a'dragon behind the desk'? Social Science and Medicine 20: 911-921.
5. Armstrong D., Fry J., Armstrong P. (1991). Doctors' perceptions of pressure from patients for referral. British Medical Journal 302: 1186-1188.
6. Bhopal JS, Bhopal RS (1988). Outcome and duration of telephone consultations in a general practice. Journal of the Royal College of General Practitioners 38: 566.
7. Bhopal JS, Bhopal RS, Gilmour WH, Fallon CW (1988). An audit of incoming telephone calls to a practice. Update 37: 848-851.
8. Bhopal RS, Bhopal JS (1989). Telephone consultations. Journal of the Royal College of General Practitioners 39: 346.
9. Briggs J. (1997). Telephone triage protocols for nurses. Philadelphia: JB Lippincott.
10. Brown JL (1980). Telephone medicine - a practical guide to pediatric telephone advice. St Louis: CV Mosby.
11. Brown JL (1994). Paediatric telephone medicine: principles, triage and advice. Philadelphia: JB Lippincott.
12. Buckles E., Carew-McColl M. (1991). Triage by telephone. Nursing Times 87: 26-28.
13. Central Statistical Office. (1987). Social trends. London: HMSO.
14. Curtis P., Talbot A. (1981). The telephone in primary care. Journal of Community Health 6: 194.
15. Curtis P., Evens S. (1989). Doctor-patient communication on the telephone. Canadian Family Physician 36: 123-128.
16. Daugird AJ, Spencer DC (1988). Patient telephone call documentation. Quality implications and attempted intervention. Journal of Family Practice 27: 420-421.
17. De Angelis C., McHugh M. (1977). The effectiveness of various health personnel as triage agents. Journal of Community Health 2: 268-277.
18. Department of Health. (1992). The patient's charter. London: HMSO.
19. Dunn JM (1985). Warning: giving telephone advice is hazardous to your professional health. Nursing 85: 40-41.
20. Edwards B. (1994). Telephone triage: how experienced nurses reach decisions. Journal of Advanced Nursing 19: 717-724.
21. Glasper A. (1993). Telephone triage: a step forward for nursing practice? British Journal of Nursing 2: 108-109.
22. Glasper A., McGrath K. (1993). Telephone triage: extending practice. Nursing Standard 7: 34-36.
23. Grace JF, Armstrong D. (1987). Referral to hospital: perceptions of patients, general practitioners and consultants about necessity and suitability of referral. Family Practice 4: 170-175.
24. Greenlick MR, Freeborn DK, Gambill GL, Pope CR (1973). Determinants of medical care utilization: the role of the telephone in total medical care. Medical Care 11: 121-134.
25. Greitzer L., Stapleton FB, Wright L. et al. (1976). Telephone assessment of illness by practicing pediatricians. The Journal of Pediatrics 88: 880-882.
26. Grose A. (1988). Triage in A and E. Professional Nurse 3: 400-402.
27. Hallam L. (1989). You've got a lot to answer for, Mr Bell. A review of the use of the telephone in primary care. Family Practice 6: 47-57.
28. Hallam L. (1991). Organisation of telephone services and patients' access to doctors by telephone in general practice. British Medical Journal 302: 629-632.
29. Hallam L. (1992). Patient access to general practitioners by telephone: the doctor's view. British Journal of General Practice 42: 186-189.
30. Johnson AH, Wise MS, Jimmerson KR (1995). The nurse practitioner's role in a paediatric sleep clinic. Journal of Pediatric Health Care 9: 162-166.
31. Knowles PJ, Cummins RO (1984). ED medical advice telephone calls: who calls and why? Journal of Emergency Nursing 10: 283-286.
32. Kuensting LL (1995). ‘Triaging out’ children with minor illnesses from an emergency department by a triage nurse: where do they go? Journal of Emergency Nursing 21: 102-108.
33. Mallet J., Woolwich C. (1990), Triage in accident and emergency departments. Journal of Advanced Nursing 15: 1443-1451.
34. Marklund B., Bengtsson C. (1989). Medical advice by telephone at Swedish health centres: who calls and what are the problems? Family Practice 6: 42-46.
35. Marsh GN, Horne RA, Channing DM (1987). A study of telephone advice in managing out-of-hours calls. Journal of the Royal College of General Practitioners 37: 301-304.
36. McGear R., Simms J. (1988). Telephone triage and management. A nursing process approach Philadelphia: WB Saunders.
37. Nickerson HJ, Biechler L., Witte F. (1975). How dependable is diagnosis and management of earache by telephone? Clinical Pediatrics 14: 920-923.
38. Ott JE, Bellaire J., Machotka P., Moon JB (1974). Patient management by telephone by child health associates and pediatric house officers. Journal of Medical Education 49: 596-600.
39. Perrin EC, Goodman HC (1978). Telephone management of acute pediatric illnesses. The New England Journal of Medicine 298: 130-135.
40. Poole SR, Schmitt BD, Carruth T. (1993). After hours coverage: application of an area-wide telephone triage and advice system for paediatric practices. Pediatrics 92: 670-679.
41. Radecki SE, Neville RE, Girard RA (1989). Telephone patient management by primary care physicians. Medical Care 27: 817-822.
42. Read S., George S., Westlake L., Williams B., Glasgow J., Potter T. (1992). Piloting an evaluation of triage. International Journal of Nursing Studies 29: 275-288.
43. Rivara FP, Wall HP, Worley P., James KD (1986). Pediatric nurse triage: its efficacy, safety and implications for care. American Journal of Diseases of Children 140: 205-220.
44. Russo RM, Giraraj VJ (1975). Triage abilities of nurse practitioner vs pediatrician. American Journal of Diseases of Children 129: 673-675.
45. Sheldon MG, Harris SJ (1984). Use of deputising services and night visit rates in general practice. British Medical Journal 289: 474-476.
46. Southampton and South West Hampshire Health Authority. (1992). Annual Report 1991.
47. Summersgill P. (1994a). Keeping a check on care - non-attendance at children's outpatient departments. Child Health 1: 203-220.
48. Summersgill P. (1994b). An open door on care - solutions to non-attendance at children's outpatient departments. Child Health 1: 221-224.
49. Thayre K. (1985). Innovations in A and E Nursing Mirror 160: xii-xvi.
50. Thompson DF, Trammel HL, Robertson NJ, Reigart JR (1983). Evaluations of regional and nonregional poison centers. New England Journal of Medicine 308: 191-194.
51. Troutman JL, Wright JA, Shifrin DL (1991). Paediatric telephone advice: Seattle Hatline experience. Pediatrics 88: 814-816.
52. Ukcc. (1992a). Code of professional conduct for the nurse, midwife and health visitor. London: UKCC.
53. Ukcc. (1992b). The scope of professional practice. London: UKCC.
54. Weingarten MA (1982). Telephone consultations with patients: a brief study and review of the literature. Journal of the Royal College of General Practitioners 32: 766-770.
55. Williams S., Crouch R., Dale J. (1995). Providing health-care advice by telephone. Professional Nurse 10: 750-752.
56. Wood PR (1989). Validity of the medical record for evaluation of telephone management. Pediatrics 84: 1027-1030.
57. Wright B. (1985). Hostility in A and E departments. Nursing Mirror 161: 42-44.
58. Yates DW (1987). Nurse triage in A and E departments. Journal of the Royal Society of Health 107: 153-154.