Chat reference at carnegie mellon university

Public Services Quarterly

Volumn 1, Issue 2, 2002, Pages 29-41

  Neuhaus, Paul ^a   Marsteller, Matthew R ^a  

^a CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

Digital e reference case study; Reference; Virtual chat

Indexed keywords

EID: 84992210247     PISSN: 15228959     EISSN: 15229114     Source Type: Journal    
DOI: 10.1300/J295v01n02_04     Document Type: Article

References (2)

1. Matthew R. Marsteller and Paul Neuhaus. “Providing Chat Reference Service: A Survey of Current Practices,” in Implementing Digital Reference Services: Setting Standards and Making It Real, edited by R. David Lankes et al. (New York: Neal-Schuman Publishers, Inc. 2002).
2. Lise M. Dyckman. (DIG_REF) Digital and (or vs.) In-Person Reference Skills. DIG_REF listserv. DIG_REF@listserv.syr.edu (29 January 2002).